Senior Director, Self-Directed Programs

About the Role: As the Senior Director of Self-Directed Programs, you will provide strategic financial leadership to self-directed programs, lead program development to achieve financial targets and compliance with regulatory requirements, drive program success through financial analysis, performance metrics, and data-driven decision-making, and foster accountability and align program initiatives with organizational objectives.

Accountabilities: 

• Leadership, Management and Accountability (LMA)
• Strategic Program Growth
• Performance Metrics & Data-Driven Decision Making
• Quality & Compliance

Essential Responsibilities:

• Listen-Learn-Lead: Model the mission and values of Accord, helping people to live their greatest lives.
• Provide strategic leadership and foster a culture of accountability within the program teams.
• Identify opportunities to expand programs, enhance service offerings, and strengthen relationships with stakeholders.
• Establish, track, and analyze key performance indicators (KPIs) for program operations, financial performance, and service delivery. Use data-driven insights to identify trends, optimize processes, and ensure alignment with organizational goals and revenue targets.
• Maintain and improve program quality while adhering to state and federal regulations, including MN DHS requirements. 
• Lead and manage the self-directed programs, focusing on payroll and billing-driven operations tied to waiver-based funding. Oversee the integration of Electronic Visit Verification (EVV) recorded time into the Electronic Health Record for accurate billing against service agreements. 
• Develop and implement efficient processes and documentation to support program success.
• Prepare, monitor, and manage annual budgets. Analyze fiscal data, forecast revenue, and ensure effective cost control.
• Collaborate with the finance team to streamline billing processes and enhance financial performance. 
• Gather and analyze quantitative and qualitative data to identify trends, address challenges, and make data-driven decisions. 
• Apply the Entrepreneurial Operating System (EOS) to align program strategies with organizational goals. 
• Lead initiatives to expand self-directed service offerings and attract new funding sources. 
• Collaborate across departments to align program operations with licensing requirements, accreditation standards, and organizational objectives. 
• Ensure compliance with all state, federal, and organizational regulations, including adherence to MN DHS policies for billing and service agreements. 
• Conduct audits, assess risk, and implement corrective actions to maintain program integrity and quality standards.
• Mentor and support program staff to foster professional growth and achieve productivity goals.
• Model Accord’s mission and values, empowering teams to deliver exceptional service. 
• Serve as the program representative for program areas, building positive relationships with community partners, stakeholders, and regulatory agencies. 
• Make program presentations to committees, boards, and funders to strengthen partnerships and promote program success. 
• Promote and model best practices in service delivery including person-centered planning and personal empowerment approaches. 
• Perform other duties as required or assigned.

Requirements

• Bachelor’s Degree in a relevant human services field required; Master’s Degree preferred. If you hold a Social Work degree, we expect you to be licensed by the Minnesota Board of Social Work, as required. 

• 5+ years of work experience required in the field of human services working with older adults and people living with disabilities. 
• 5+ years of experience in financial or program leadership/management roles, preferably within self-directed services or healthcare setting required. 
• Strong expertise in financial management, including budgeting, forecasting, and data analysis. 
• Demonstrated ability to implement and manage efficient processes, documentation, and procedures.
• Knowledge of state and federal regulations related to self-directed services, payroll, and billing systems, such as MN DHS, EVV, and EHRs. 
• Demonstrate excellent written and oral communication skills/abilities.
• Proficient in GSuite, Excel, and third party analytics.
• Must have a valid Driver’s License and reliable transportation to be used as needed for work related functions.

Benefits

Competitive wage ($80,000-$90,000) and benefit package with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more.