Operations Supervisor (Golden Valley, MN)

Step into a rewarding role as an Operations Supervisor at Animal Humane Society, an animal welfare organization, where your passion for leading people will shine! You’ll guide a dedicated team, ensuring they have the support and resources needed to compassionately care for the animals within our shelters. 🐾 Keep reading to discover how you can make a meaningful impact with us!

Day in the life:

• Leading a team of Animal Technicians, Veterinary Assistants and Veterinary Technicians
• Responsible for 1:1’s and training for employees
• Ensuring coverage and assessing staffing needs daily
• Performance management and coaching for success
• Cross functional teamwork with the other supervisors
• Administrative duties to include timecards, supply purchasing and budgeting

Schedule:

• Full Time: 40 hours/week
• Five 8-hour shifts per week
• Sundays - Thursdays with some day and some evening shifts
• Shift times are Sundays 9:45am-6:15pm, Mondays 7:00am-3:30pm, Tuesdays 11:30-8pm, Wednesdays 11:30am-8pm, and Thursdays 9:00am-5:30pm

Pay: $24-25/hour depending upon experience

Location: Golden Valley, MN

Application Instructions: Please include a cover letter with your application

Job Purpose:

You’re a people centric dynamic leader who supports and develops the team by caring personally and challenging professionally. You create excitement around a culture of improvement and a culture of why, making sure your team always has what they need. You ensure consistency in both delivery and execution of day to day operations.

What you will be doing:

Leadership — Own outcomes, work collaboratively, and hold self and the team accountable. Model the coaching approach to leadership and participate in peer group management.

Strategy — Understand and commit to the requirement of excellence, continuous improvement, and operations and organizational goals. Ensure consistent and quality service delivery.

Communication — Listen, pay attention, and be a responsible steward of information. Distill and convey information in a clear, complete, and timely manner in alignment with organizational messaging.

Support — Lead the team, consulting experts as needed for any training. Purchase and manage supplies, budget, manage time records, bank deposits, and perform and assist with rounds.

Culture — Foster an open and inclusive work environment by modeling AHS’s behaviors and values, consistent with the vision and mission of the organization. Champion a culture of safety and promote meaningful volunteer engagement.

Other duties as assigned

Requirements

What we are looking for:

Schedule — Regular, predictable attendance, punctuality, and availability to work during operational hours as defined by leadership with the expectation to work varied hours including evening and weekend shifts.

Experience — Leadership experience or proven ability to step in as a manager required. Customer service and/or veterinary operations experience preferred.

Computer Skills — Proficient with computers, specifically, a working knowledge of Microsoft products.

Adaptability — Ability to work in a professional and positive manner with high attention to detail in a variety of situations and the willingness to assist at other sites.

Communication — Excellent interpersonal and communications skills, must have ability to work as a leader of the team and partner collaboratively with external and internal customers and departments.

Physical Capabilities — Must be able to lift and carry up to 50 lbs. Must have a high level of resiliency.

This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Benefits

About AHS 

Every year, Animal Humane Society provides direct care and services to help nearly 100,000 animals in need across Minnesota. 

As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere. 

Why Work Here 

• Make a difference in the lives of animals and people 
• Join a team of coworkers who love animals as much as you do 
• Work-life balance 
• Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes  
• Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee ­paid supplemental life, accidental death & dismemberment and long term disability insurance. 
• Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability 
• Mental Health and Counseling Support:  
• All employees have access to our Employee Assistance Program with 3 free counseling sessions per year 
• 401K for part time and full time staff 
• Nine paid holidays for full time staff 
• Paid floating holidays for part time and full time staff (up to 4 days per year based on start date) 
• Paid time off for part time and full time staff (amount is based on hours worked and full time/part time status) 
• Paid parent leave for full time staff 

Our Organizational Commitment to Diversity, Equity and Inclusion: 

As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. 

At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota, and ultimately have a positive impact on animals in our care.