Operations Supervisor

Step into a rewarding role as an Operations Supervisor at Animal Humane Society, an animal welfare organization, where your passion for leading people will shine! You’ll guide a dedicated team, ensuring they have the support and resources needed to compassionately care for the animals within our shelters. 🐾 Keep reading to discover how you can make a meaningful impact with us!

Day in the life:

• Leading a team of Animal Technicians, Veterinary Assistants and Veterinary Technicians
• Responsible for 1:1’s and training for employees
• Ensuring coverage and assessing staffing needs daily
• Performance management and coaching for success
• Cross functional teamwork with the other supervisors
• Administrative duties to include timecards, supply purchasing and budgeting

Schedule:

• Full Time: 40 hours/week
• Five 8-hour shifts per week
• Sundays - Thursdays with some day and some evening shifts
• Shift times are between the hours of 7am-8pm

Pay: $24-25/hour depending upon experience

Location: Golden Valley, MN

Application Instructions: Please include a cover letter with your application

Job Summary:

The Operations Supervisor is responsible for supervising the operations of the Animal Care and Veterinary Services departments in the shelter setting. This position’s key responsibilities include leading the day-to-day operations of the on-site shelter team to ensure proper practices, protocols and procedures are followed, coaching and supervising direct reports, and resolving customer concerns.

What you will be doing:

Operations:

Monitor and ensure proper practices and protocols for processing and care of animals, sanitation and cleanliness of the shelter.

Assist with maintaining and ordering shelter supplies.

Assist with schedule reviews and adjustments to employee scheduling.

Participate in the rounds review process, including examining digital records for errors and quality assurance, physically checking an animal’s condition and location against records (including follow up) and coaching employees to ensure proper record keeping.

Oversee care and handling of animals in the shelter by employees, customers and volunteers to maintain humane standards of care and safety of people and animals.

Leadership:

Provide supervision, coaching, and development to direct reports as noted on the organizational chart, acknowledging accomplishments and providing regular feedback.

Conduct one-on-one meetings with direct reports to ensure team members have the resources and support to be successful.

Oversee the training of new employees and volunteers.

Address and resolve any issues or conflicts within the team.

Review and approve timecards within payroll deadlines, working closely with employees to resolve discrepancies.

Communication and Culture:

Communicate in a positive and professional manner with customers, other employees, and volunteers.

Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.

Address and resolve customer concerns and complaints, escalating complex issues as needed.

Technology:

Clock in and out of shifts using ADP.

Approve timecards for direct reports using ADP.

Monitor AHS email and other messaging software.

Utilize Hybrent for inventory management.

Manage and view schedules in Makeshift.

View, edit and maintain animal records in Petpoint.

Other duties as assigned.

Additional Information:

Schedule and Attendance:

Regular, predictable attendance, punctuality, and availability to work during operational hours which may include evenings, weekends, and holidays.

Attend and participate in regular team meetings, leadership meetings, all-staff meetings, and one-on-one meetings with direct leader.

May be required to attend occasional off-site meetings and events.

Work Environment:

Environment can be dirty, wet, warm, and humid.

Exposure to zoonotic diseases and pests such as fleas and ticks.

Possibility of being bitten or scratched.

Exposure to unpleasant odors, chemicals, and noises, including barking.

May be exposed to extreme weather conditions including but not limited to cold, heat, rain, and snow when outside.

Requirements

What we are looking for:

Experience:

Leadership experience required.

Animal handling experience preferred.

Skills:

Excellent communication and customer service skills.

Strong administrative, organizational, and process management skills.

Strong multi-tasking, conflict-resolution, and problem-solving skills.

Proficient with computers, specifically a working knowledge of Microsoft products.

Physical Demands:

Must be able to lift, carry, and handle animals and other items up to 50 lbs. unassisted.  For animals and other items over 50 lbs., assistance from another team member is required. 

Prolonged periods of sitting, standing, and walking.

Emotional Demands:

Ability to be emotionally resilient while working in a shelter setting.

Must be comfortable handling a variety of animals with a wide range of behavioral and medical needs, including the use of humane euthanasia.

Transportation:

Reliable transportation required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

About AHS 

Every year, Animal Humane Society provides direct care and services to help nearly 100,000 animals in need across Minnesota. 

As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere. 

Why Work Here 

• Make a difference in the lives of animals and people 
• Join a team of coworkers who love animals as much as you do 
• Work-life balance 
• Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes  
• Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee ­paid supplemental life, accidental death & dismemberment and long term disability insurance. 
• Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability 
• Mental Health and Counseling Support:  
• All employees have access to our Employee Assistance Program with 3 free counseling sessions per year 
• 401K for part time and full time staff 
• Nine paid holidays for full time staff 
• Paid floating holidays for part time and full time staff (up to 4 days per year based on start date) 
• Paid time off for part time and full time staff (amount is based on hours worked and full time/part time status) 
• Paid parent leave for full time staff 

Our Organizational Commitment to Diversity, Equity and Inclusion: 

As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. 

At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota, and ultimately have a positive impact on animals in our care.