Installation Technician

Espresso Services Inc. (ESI) is a well-established coffee equipment sales and service company in the upper-midwest looking for a curious, driven, detail-oriented candidate excited to deliver, install and train end-users on the use of their coffee brewing equipment and espresso machines. The Install Technician will play a vital role in expanding our business’ footprint by interfacing with customers and sales team while driving company-set installation standards. This position reports to the Installation Manager in Minneapolis.

The ideal candidate would have an affinity for technical troubleshooting, a background working in specialty coffee, and excellent communication and interpersonal skills.

The key responsibilities for this role include, but are not limited to:

• Maintain installation standards set by Espresso Services/Intermix Beverage, ensuring professional presentation at all times.
• Prepare equipment for installation according to sales team directives and record outgoing equipment.
• Coordinate with customers to schedule site visits and installations, providing arrival windows.
• Communicate installation dates, times, or changes to managers and account representatives promptly.
• Provide light operational and cleaning training to end-users.
• Tag and report all equipment brought into ESI.
• Proactively clean and prepare used equipment for sale or upcoming installations.
• Conduct fixed asset inventory as required.
• Support Installation Manager maintaining ownership of the Minneapolis installation area.
• Serve as a backup technician for servicing product accounts or performing preventative maintenance as needed.

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or general education degree (GED) and Vo-Tech school degree; or one to two years related experience and/or training with electrical and hydraulic systems; or equivalent combination of education and experience
• Ability to develop and maintain strong relationships with customers and co-workers
• Demonstrated time management and organizational skills required
• Analytical and problem-solving abilities
• Ability to work and interact well with all levels of the organization
• Strong computer aptitude, including familiarity with Google Suite (Gmail, Docs, and Sheets)
  

Benefits

Benefits from Working with Us

• Full-time work starting at $20-23/hr DOQ.
• BYOD mobile device allowance
• New company-issued iPad for your work
• Health & dental insurance options 
• Retirement account matching
• Generous vacation policy & paid holidays
• Company paid life insurance & long term disability
• Subsidized gym membership option
• Ongoing career development & training
• Discounts on specialty coffee products