Human Services Coordinator (FMS)

As a Financial Management Services Coordinator, you will be the main point of contact for families in your caseload, assist with administrative duties in relation to participant employer obligations, and provide support in budget management. You will also be working closely with the Program Manager of Financial Management Services and the Financial Management Department to ensure our program and services are organized and on schedule so that we can provide excellent services to those we support.

Duties included but not limited to:

• Complete the enrollment documents with the persons supported
• Provide extremely helpful, professional, and positive customer service 
• Be the main point of contact for the caseload
• Monitor and document service delivery on an ongoing basis
• Provide program education and assistance to the caseload of persons supported assigned
• Regularly communicate with persons supported, managing party, Case Managers and Support Planners with updates, changes and information about their services.
• Provide person-centered support to the individuals and families we support with a focus on both compliance and quality in service.
• Problem solve issues and provide solutions in order to improve program processes and experiences.
• Coordinate the annual renewal process, including tracking the Service Agreements with our providers for each person supported in your caseload.
• Ensuring compliance with DHS, waiver regulations, DOL, IRS, unemployment, workers compensation, liability and best practices pertaining to FMS services.
• Assist in marketing and recruitment efforts.
• Perform other duties as required or assigned.

Requirements

• Bachelor's degree (or equivalent) preferably in Human Services or a closely related field is required
• 2-3 years experience working with individuals with developmental and/or intellectual disabilities.
• Must have excellent customer services and de-escalation skills.
• Computer literate/ Tech Savvy with expert knowledge of Microsoft Office Suite, Google Suite, and/or EHR software
• Highly organized and detail oriented with demonstrated experience
• Excellent time management skills with the ability to manage multiple tasks in a fast-paced environment
• Have a valid driver’s license with reliable transportation and the ability to travel locally (Metro area)
• Pass a background check

Benefits

Competitive wage and benefit package with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more.