Call Center Lead

Service Today is a HVAC, Plumbing, & Electrical residential home service company. We help people with their heating, cooling, electrical, and plumbing needs. Working as a Call Center Lead. In this role you will be responsible for overseeing Customer Service Representatives that are making outbound phone inquiries, responding to inbound phone inquiries, scheduling appointments, and providing excellent customer service. Our ideal candidate possesses superior communication and customer service skills both in person and over the phone. We will train you to become a customer service superstar, you just need to have that desire and determination to succeed! At Service Today!, we're not just in the business of providing top-tier home services - we're in the business of creating a comfortable and safe world, one service at a time. We pride ourselves on our commitment to reliability, integrity, and unparalleled customer service, and we're looking for individuals who share these values to join our team.

**Our Mission:**

Our mission is to deliver high-quality home services that enhance the comfort and well being of our customers. We believe in a job well done, a service that exceeds expectations, and a smile that tells our customers they're in good hands.

**Our Culture:**

At Service Today!, we're more than a team - we're a family. Our inclusive and supportive work culture promotes teamwork, continuous learning, and growth. Our leadership is hands-on, encouraging, and deeply invested in your success.

**Our Employees:**

Our employees are our greatest assets. We provide ongoing training and support, opportunities for advancement, competitive compensation, and comprehensive benefits. We celebrate our employees' achievements and we take pride in the diversity of our team and the unique perspectives they bring.

**Our Commitment:**

At Service Today!, we're committed to the personal and professional growth of our employees. We believe in recognizing hard work, celebrating successes, and creating a work environment that feels like a second home.

Our clients are the most amazing in Bloomington ! So even if you're not sure you're ready for a change, or if you are just curious, please apply so we can connect! (all inquiries are confidential)

Requirements

Requirements

• Customer Service Team Supervision
• Previous experience in a customer service role
• Work well on a team
• Meet personal and team goals
• Manage large amounts of in bound and out bound calls in a timely manner
• Training and coaching
• Follow up Audits and coaching to make sure process are being followed
• Scheduling to ensure full coverage
• Manage overtime needs wisely
• Strong phone and verbal communication skills
• Actively listening skills
• Ability to multitask and manage time effectively
• Highly organized and motivated
• Excellent communication skills
• Work well on a team
• Strong customer service skills
• Must have valid drivers license and be able to pass pre-employment background check

Benefits

• Compensation: $50K-$60K/Yearly with bonus potential
• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability