Adoption Services Specialist Float

Are you passionate about connecting people with their furry, four-legged companions? 🐾 We’re seeking an Adoption Specialist Float to make a difference! As part of our dynamic team, you’ll guide pet adoptions and provide exceptional customer service at all 3 of our Twin Cities shelter locations. Join us in making a difference in the lives of animals and their future families! Apply today!

Purpose: You are a guest-oriented, self-motivated, and flexible team member who processes pet adoptions and provides customer service in a fast-paced environment. You serve as a first point of contact for adopters, visitors, donors, and volunteers in the adoption area. You support consistency in organizational services by being adaptable and working at the location assigned to you the morning of your shift.

Pay Rate: $18/hour

Benefits Snapshot (see additional benefits below):

· 15 days of Paid Time Off in your first year
· 4 floating holidays per full-calendar year + 9 paid holidays
· 401k Retirement Plan
· Health, dental and vision insurance

Schedule: Full-time; 40 hours/week. Set schedule is Tuesday-Saturday (Sunday & Monday off)

• Shifts are 8 hours in length
• Saturday: shift time between 9:45a-6:15p
• Tuesday-Friday: shift times between 11:45a-8:15p

Location: Golden Valley, MN (home site) with regular, weekly travel to Coon Rapids, MN and Woodbury, MN

• The location of the scheduled shift will vary between the locations listed above and will be provided the morning of the shift

What you will be doing:

Customer Service —Greet individuals promptly and maintain a high level of professionalism when responding to inquiries. Continually observe adoption area to ensure all individuals’ needs are met.  Thoroughly explain adoption process and prepare adopters for success by suggesting merchandise that best suits their needs.

Process – Complete adoptions, ensuring all transaction paperwork and computer records are accurate.

Support — Assist in the opening and closing of the adoption center and maintaining the appearance of merchandise and adoption area throughout the day.

Communication — Listen, pay attention, and be a responsible steward of information. Gather and convey information in a clear, complete, and timely manner. Be receptive to, and able to provide feedback in a professional manner.

Culture — Foster an open and inclusive environment by modeling AHS’s behaviors and values, consistent with the vision and mission of the organization. Champion a culture of safety and promote meaningful volunteer engagement.

Other duties as assigned

Requirements

What we are looking for:

Schedule — Regular, predictable attendance, punctuality, and availability to work at any of our locations during operational hours as defined by leadership with the expectation to work shifts that may include evening and weekend hours.

Experience – Customer service experience preferred.

Computer Skills — Proficient with computers, specifically, a working knowledge of Microsoft products.

Adaptability — Ability to work in a professional and positive manner with high attention to detail in a variety of situations and the willingness to assist at all sites.

Communication — Excellent interpersonal and communications skills, must have ability to work as a member of the team and partner collaboratively with all departments.

Physical & Emotional Capabilities — Must be able to handle the physical aspect of working in a shelter, including warm and humid environments. Should be comfortable with handling a variety of animals with medical and behavioral needs.  Must have a high level of resiliency and be able to handle the emotional aspect of work in an animal shelter environment, including the use of humane euthanasia. Must be able to lift and carry up to 50 lbs.

This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Benefits

About AHS 

Every year, Animal Humane Society provides direct care and services to help nearly 100,000 animals in need across Minnesota. 

As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere. 

Why Work Here 

• Make a difference in the lives of animals and people 
• Join a team of coworkers who love animals as much as you do 
• Work-life balance 
• Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes  
• Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee ­paid supplemental life, accidental death & dismemberment and long term disability insurance. 
• Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability 
• Mental Health and Counseling Support:  
• All employees have access to our Employee Assistance Program with 3 free counseling sessions per year 
• 401k for part time and full time staff 
• Nine paid holidays for full time staff 
• Paid floating holidays for part time and full time staff (up to 4 days per year based on start date) 
• Paid time off for part time and full time staff (amount is based on hours worked and full time/part time status) 
• Paid parent leave for full time staff 

Our Organizational Commitment to Diversity, Equity and Inclusion: 

As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. 

At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota, and ultimately have a positive impact on animals in our care.