Adoption Services Lead

Are you passionate about connecting people with their furry, four-legged companions? Do you have leadership experience? 🐾 We’re seeking an Adoption Services Lead to make a difference! As part of our dynamic team, you’ll support and train team members, guide pet adoptions and provide exceptional customer service in a lively setting. Join us in making a difference in the lives of animals and their future families! Apply today!

Purpose: You are an outgoing and communicative team member who supports and leads the team by caring personally and challenging professionally. You serve as a first point of contact in the adoption area and resolve routine problems and concerns. You contribute to a culture of improvement and a culture of why.

Pay Rate: $18/hour

Benefits (see additional benefits below):

· Health, dental, vision insurance and more! 

· 15+ days of paid time off for a full year 

· 9 paid holidays + 4 floating holidays per full calendar year

Schedule: Full-time; 40 hours/week

• Shifts are 8 hours in length

• Saturday/Sunday: shift times between 9:45a-6:15p
• Tuesday-Friday: shift times between 11:45a-8:15p
• Ideal schedule: Sunday, Tuesday, Thursday, Friday, Saturday (Monday & Wednesday off)

Location: Coon Rapids, MN

What you will be doing:

Leadership — Own outcomes, work collaboratively, and hold yourself and the team accountable. Open and close the adoption center and coordinate daily work tasks and schedules. Model the coaching approach to leadership.

Customer Service — Greet and respond to inquiries of both internal and external customers. Actively assist and advise on the adoption and hold process. Process merchandise sales and adoptions.

Communication — Listen, pay attention, and be a responsible steward of information.

Support — Assist in guiding, coaching, and training the team, building schedules, managing time records, and planning or leading staff meetings. Ensure consistent and quality service delivery. Maintain merchandise inventory levels and support animal flow, rounds, and daily deposits.

Culture — Foster an open and inclusive work environment by modeling AHS’s behaviors and values, consistent with the vision and mission of the organization. Champion a culture of safety and promote meaningful volunteer engagement.

Other duties as assigned

Requirements

What we are looking for:

Schedule — Regular, predictable attendance, punctuality, and availability to work during operational hours as defined by leadership with the expectation to work varied hours including evening and weekend shifts.

Experience — Leadership experience or the desire to be a leader required. Customer service experience preferred.

Computer Skills — Proficient with computers, specifically, a working knowledge of Microsoft products.

Adaptability — Ability to work in a professional and positive manner with high attention to detail in a variety of situations and the willingness to assist at other sites.

Communication — Excellent interpersonal and communications skills, must have ability to work as a leader of the team and partner collaboratively with external and internal customers and departments.

Physical & Emotional Capabilities — Must be able to handle the physical and emotional aspect of work in an animal shelter environment, including the use of and assisting with euthanasia. Must be able to lift and carry up to 50 lbs. Must have a high level of resiliency.

This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Benefits

About AHS 

Every year, Animal Humane Society provides direct care and services to help nearly 100,000 animals in need across Minnesota. 

As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere. 

Why Work Here 

• Make a difference in the lives of animals and people 
• Join a team of coworkers who love animals as much as you do 
• Work-life balance 
• Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes  
• Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee ­paid supplemental life, accidental death & dismemberment and long term disability insurance. 
• Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability 
• Mental Health and Counseling Support:  
• All employees have access to our Employee Assistance Program with 3 free counseling sessions per year 
• 401k for part time and full time staff 
• Nine paid holidays for full time staff 
• Paid floating holidays for part time and full time staff (up to 4 days per year based on start date) 
• Paid time off for part time and full time staff (amount is based on hours worked and full time/part time status) 
• Paid parent leave for full time staff 

Our Organizational Commitment to Diversity, Equity and Inclusion: 

As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. 

At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota, and ultimately have a positive impact on animals in our care.