Store Communications Lead

At Clover, we rely on our Store Communications Lead (SCL) to bring the best example for the front of house staff. As a leader on the restaurant team, the SCL will be responsible for creating a fun, food focused, customer service driven atmosphere that is unique to each location but also embodies the Clover vision. The ideal candidate will excel at working in a fast-paced restaurant environment and will be responsible for providing a premier experience to customers, building a sense of community within their restaurant, and collecting feedback from customers that will help Clover become a better place. At the core of this role is a deep understanding of the Clover brand and mission. It is about connecting with our customers, leading by example and being genuinely into food and where it comes from.

Our team of SCLs work full-time at a single Clover restaurant, reporting to the manager of the location in which they work. They work with the Marketing Department and Events on projects relating to brand, customer experience, and design. We’ll ask you to let the creativity flow and we’ll work with you to bring these ideas to life!

The ideal candidate is a huge fan of Clover, loves food and sharing it with others, has excellent verbal and written communications skills, and is a team-player with a strong work-ethic. Previous customer-facing experience is required, and experience in communications/marketing is a plus.

Many past SCLs at Clover have gone on to become Creative Directors, Vice Presidents, and General Managers at Clover!

Duties

Store Communications Leads are required to…

• Engage one-on-one with customers through order-taking at their home location
• Lead a team of order-takers through two meals per day (eg. Breakfast/Lunch or Lunch/Dinner)
• Develop employees’ engagement with Clover’s food, brand, and mission via Clover storytelling and training
• Work with their manager to build sales and improve customer experience
• Craft responses to customer feedback and reviews from Yelp, Google, email, and various other platforms giving
• Maintain retail inventory, tracking sales, and assisting in merchandising of our in-store displays where we sell books, packaged foods, cooking equipment, coffee and more
• Align restaurant staff with Clover’s communications goals to execute weekly, monthly, and yearly communications campaigns - an example this past November was all about brussel sprouts!
• Promote events (cooking classes, beer launches, farm visits) through word of mouth, signage
• Attend brand classes with Clover’s Communications team
  

Human Resources may invite you to participate in a Practical Interview. This gives you the opportunity to interview us. Applicants experience the job hands on, get to know the staff and gain a better understanding of Clover culture. Additionally, we use the face-to-face interaction as an opportunity to get to know you better

Requirements

Store Communications Leads must have…

• 1+ years experience in a customer-facing role at Clover or other
• Excellent written and oral communications skills
• A basic understanding of Clover and its culinary standing within the Boston area
• A passion for food and a willingness to work hard
• A basic understanding of the Clover brand, aesthetics, and friendly customer service skills (voice, tone, etc.)
• The ability to thrive in a self-directed, fast-paced, forward-thinking environment
• The ability to stand for prolonged periods of time, and repeated walking, bending, stretching, and occasional lifting (up to 50lbs), with or without reasonable accommodation
• Able to work a varied schedule that includes nights and weekends

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other roles.

Clover Food Lab is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

Benefits

Some of the perks of working for Clover!

• $15/hour starting pay, with an increase to $16/hr in 6 months
• Eligible to participate in the tip pool, (bringing avg. hourly rate to ~$22/per hour)
• Full health, vision and dental benefits available to full-time benefit-eligible staff
• Generous discounts on Clover meals, apparel, take-home mealboxes, and an array of local food items sold in our stores
• Accommodating to schedules; part-time and full-time opportunities
• A fun and welcoming work environment with supportive management
• $300 referral bonus when you refer a friend to Clover!
• Opportunity to build a meaningful career - lots of room to grow!
• Free Knife Skills 101, 102, 103 classes (custom knife when you pass 102)
• Free cooking classes (pickling, soup-making, hot sauce making)
• Opportunities to attend food sourcing trips to coffee roasters, farmers, cheese-makers, etc.
• Opportunities to attend food development meetings, contribute ideas/recipes to the menu