Senior Billing Collections Associate (Remote - EST)

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things — first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on providing high-speed internet to underserved communities both locally, nationally and globally. We approach our mission with a cutting-edge wireless technology, user experience designed to delight, and a diverse and intellectually curious company culture.

What you'll do:

As a Senior Billing Collections Associate at Starry, you will be a critical member of our Finance team and will be responsible for overseeing the entire billing process, managing accounts receivable and ensuring timely collections. You will take ownership of monitoring outstanding balances, proactively addressing discrepancies, and collaborating closely with other departments to resolve any billing related issues. Our Senior Billing and Collections Associate will play a crucial role in safeguarding the company’s financial health by ensuring the accuracy of financial records and timely collection and monitoring of payments.  

Responsibilities:

• Take ownership of the billing lifecycle; ensuring accurate and timely invoicing, recording and reporting of financial transactions
• Work closely with operations to ensure operational deployment aligns with maximizing revenue
• Monitor aging reports and ensure timely follow up on outstanding balances
• Analyze customer accounts to identify discrepancies and take corrective actions to successfully collect revenue
• Ensure the accuracy and completeness of customer billing information and invoices
• Coordinate with other departments to resolve billing issues promptly
• Implement and maintain billing procedures and guidelines to improve efficiency and accuracy
• Proactively manage and execute collection activities to reduce outstanding receivables
• Develop and maintain relationships with customers to facilitate timely payments by educating them on payment terms, billing procedures and account management to ensure clear communication and understanding
• Negotiate payment plans with customers and ensure adherence to agreed terms
• Ensure compliance with company policies, procedures and regulatory requirements

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration or a related field
• 3+ years of experience in billing, collections, or accounts receivable
• Strong knowledge of billing and collections processes, accounting principles and financial reporting
• Excellent analytical, problem-solving and organization skills
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively with internal and external stakeholders
• Experience in platforms such as Stripe, Zendesk, Salesforce, NetSuite is a plus
  
  

Salary range of $90,000 to $110,000. Final salary will be based on a variety of factors including experience, education, and training.

Benefits

We work hard, so we take care of each other and try to enjoy ourselves along the way.

All full time Starry employees receive:

• Generous employer contribution for you and your dependents on low deductible health plan, dental plan, vision plan, AD&D, and life insurance and access to our 401(k) retirement plan
• 12 weeks of 100% paid parental leave for all new parents after six months of continuous employment
  
  

Happy Interneting!

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.