Part-Time Claims Assistant

Role Summary:

Provides comprehensive support to the Claims team, ensuring smooth operations and efficient workflow. Handles administrative tasks, collaborates closely with team members, and excels in problem-solving. Strives for continuous improvement and is committed to delivering exceptional service and support to the team.

Key Duties & Accountabilities (% time spent):

• Draft and proofread correspondence related to handling of new claim files and updates to existing files, including communication with insured providers and institutional contacts, claimants, defense attorneys, claimant/plaintiff attorneys (communications include sensitive information)
• Verify accuracy of contact information and other data in claim files   
• Assist with distribution of correspondence received electronically within Claims department electronic filing system
• Perform other related duties as required by position

Core Competencies:

• Customer Service
• Excellent verbal and written communication skills
• Willing to collaborate and share tasks within a team
• Motivated and adaptable
• Strong organizational skills

Requirements

Minimum Requirements:

Knowledge: Education, Experience, & Skills:

• HS diploma or general education degree (GED) required
• Proficiency in Microsoft Office applications required
• Excellent attention to detail required
• Professional attitude and demeanor required
• Attention to deadlines and timely processing of tasks
• Ability to thrive and prioritize in an environment with many ongoing responsibilities and interruptions
• 1-3+ year of office experience preferred
• Ability to work independently, manage large workload

This role is 20-30+ hours per week with a flexible schedule. The role may occasionally require travel to our office located in Boston for company meetings and events. Candidate must be local to MA, RI, CT, NH, or ME.