Seasonal Night Ranger

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Salary/Hourly Rate: $17-$20/hour

Hours per week: 40

Job Classification: Limited Term, non-exempt

Job Type: Onsite

Duration: April - September

Location: Dune’s Edge, Provincetown, MA

What You’ll Do:

Your Impact:

Ready to work each day amidst the sand dunes and pines, offering guests the true and lasting beauty of Provincetown and Old Cape Cod? As the Night Ranger at Dune’s Edge, you and your team of dedicated seasonal employees will contribute to the Trustees’ mission by caring for this quaint, special campground and fostering a camping experience that visitors will remember for years to come.

The Role:

The Trustees of Reservations (TTOR) is seeking friendly, patient, and attentive night rangers to work at Dunes Edge Campground. As the night ranger, you will support the daily operations and maintenance of Dunes Edge Campground and its camp spots as well as retail and recreational operations. You will support the manager in providing a safe, clean and enjoyable visitor experience for campers and ensuring that the campground is operating efficiently and effectively. 

Specifically, you’ll:

·       Patrol the beaches after business hours 3 PM to 10 PM.

·       Support campground operations, including the maintenance of facilities, grounds and equipment.

·       Ensure compliance with all federal, state and local regulations.

·       Support development and maintenance of campground policies and procedures, including safety protocols.

·       Process reservations, handle customer inquiries and resolve complaints.

·       Support marketing strategies to attract new customers, including use of social media accounts.

·       Ensure customer satisfaction by regularly seeking feedback and addressing concerns

·       Enforce rules and regulations; exercise confidence and calm demeanor and be articulate when confronted by uncooperative visitors and when handling emergencies.

·       Educate visitors about The Trustees mission and encourage them to become active members; direct visitors to membership brochures, distribute flyers to the public, and on bulletin boards.

·       Greet visitors in a welcoming manner, while wearing a Trustees uniform at all times.

·       Assist with property maintenance and endangered species/habitat conservation management.

·       Answer questions about The Trustees and the history and ecology of the properties. 

·       Assist and/or manage OSV logistics and closures. 

·       Have opportunities to work in a team setting and as an individual.

·       Implement basic first aid and emergency response protocols when required, opportunity for CPR certification provided. 

·       Help maintain clean facilities, parking lot, and other areas as needed. 

·       Report safety concerns, incidents, and maintenance needs.

·       Effectively and professionally manage visitor complaints. Accurately report incidents according to Trustees policy. 

·       Conduct all activities in compliance within all safety guidelines. 

·       Other duties as assigned with or without accommodation.

This is a seasonal, non-exempt position (40 hours/week) reporting directly to the Campground Manager.

Requirements

What You’ll Need:

Skills and Experience:

·       Excellent communication and customer service skills 

·       Strong leadership and decision-making abilities 

·       Ability to work effectively under pressure and in a fast-paced environment 

·       Experience in hotel operations campground or retail management is a plus 

·       Ability to work flexible hours, including weekends, holidays and some overnights.

·       Sound computer skills (MS Office programs). 

·       Ability to drive 4WD vehicles; experience with the operation of power tools is preferred. 

·       CPR & First Aid certification (highly desirable)

·       Excellent communication and customer service skills.   

·       Strong organizational and time management skills.   

·       Knowledge of campground operations and regulations.

Eligibility Criteria:

·       Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.

·       A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy. [if needed]

·       A satisfactory criminal background (CORI) check.

Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.

Have Questions? Reach out to our People Team by emailing people@thetrustees.org.

Benefits

Your Benefits:

• Sick time: Mass Sick Leave Accrual

• Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions. 

• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns. 

Equal Opportunity and Diversity:

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

The Trustees’ commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodations during the application or interview process, please contact us at people@thetrustees.org.