Market Research Manager

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Market Research Manager

Your Location: Remote/Anywhere in the US

You Report To: Chief Credit Officer

Your Compensation: $130,000 plus bonus!

Learn more about our awesome Credit Division Team!

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Credit Division team to accommodate our remarkable growth!

Reporting directly to the Director of Credit Program Management, you will lead industry market research and analysis activities to provide information regarding sales potential and market conditions for FHF’s various programs. You will also implement and oversee the organization's market research program, which includes analysis of origination volume, trends, and new and existing product and service markets.

What you will do:

You will report directly to the Chief Credit Officer, and the duties include, but are not limited to: 

• Collect and update market intelligence such as lender’s program guidelines and rate sheets.
• Conduct market research for new programs by visiting and communicating with dealerships.
• Solicit dealers for program feedback and improvement opportunities.
• Support the Credit Program Director for the development and execution of a detailed program strategy.
• Partner with Credit Program Managers for continuous program improvements and tweaks.
• Collaborate with multiple departments (Outside Sales, Sales Operations, Credit, Funding, and more) to develop marketing materials and the strategy to communicate program changes and enhancements to dealers effectively.
• Interprets and predicts consumer and dealership trends through the use of analytic techniques.
• Projects market potential and estimates market penetration.
• Monitors research projects and prepares reports for management's use regarding market conditions, market potential, sales forecasts, and information on competitors.

What You bring:

• Must be willing and able to travel to dealerships a minimum 50% of the time to support operations and build relationships.
• Require 5+ years auto finance market research or related experience in auto lending or dealerships.
• At least 5 years of experience in managing dealer relationships.
• In-depth knowledge of auto financing credit programs.
• Expertise in gathering competitor intelligence and programs from various auto lenders.
• Strong oral and written communication skills, with experience presenting to senior management.
• Strong project management and analytic skills are required.

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.

Diversity and Inclusion:

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.