Lead Support Specialist

Join the Mental Health Association as a Lead Support Specialist and make a meaningful impact on the lives of individuals in our community. MHA is dedicated to helping people live their best lives by providing access to essential therapies for emotional health and wellness, services aimed at substance use recovery, support for those with developmental disabilities and acquired brain injuries, as well as housing and residential programming. With our core values of respect, integrity, and compassion, we prioritize person-driven programming that fosters independence, community engagement, wellness, and recovery. In your role as a Lead Support Specialist, you will play a vital part in guiding and empowering individuals on their journey towards recovery and wellness. You will collaborate with a team of dedicated professionals, ensuring that each person receives tailored support that aligns with their unique needs and goals. If you're passionate about mental health care and want to be part of a compassionate team that transforms lives, we invite you to apply and help us further our mission of promoting emotional and mental well-being across Western Massachusetts.

Responsibilities

• Provide leadership and supervision to support staff in delivering high-quality services to clients.
• Develop and implement individualized support plans based on client needs and goals.
• Facilitate group and individual therapeutic sessions to promote emotional wellness and recovery.
• Monitor and evaluate client progress, adjusting support plans as necessary to ensure effectiveness.
• Collaborate with interdisciplinary teams to coordinate comprehensive care and support for clients.
• Provide training and support for staff on best practices in mental health care and client engagement.
• Serve as a primary point of contact for clients and families, addressing concerns and providing information about MHA services.

Working Schedule:

Mon-Thurs and Sundays 1pm - 9pm

Requirements

• Must be at least twenty-one (21) years old.
• Must have a valid driver's license, sufficient auto insurance, acceptable driving record, and a safe reliable vehicle during working hours.
• Must be able to pass and maintain certifications in medication administration (MAP), CPR, and First Aid.
• High School Diploma or equivalent (GED).
• College degree in a human services relevant field is preferred.
• Minimum of 6 months of experience in mental health or social services, with supervisory experience preferred.
• Strong understanding of mental health issues and recovery-oriented practices.
• Excellent interpersonal and communication skills for building rapport with clients and team members.
• Ability to work collaboratively in a team environment and lead staff effectively.
• Proficiency in assessment tools and the development of treatment plans.
• Crisis intervention skills and the ability to handle challenging situations with empathy and professionalism.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability