Hybrid - Sales Operations Specialist - Retail

Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009.

Since then, we introduced the first activity and sleep tracking analog watch, and the first Bluetooth enabled, portable blood pressure monitor. Our products enable ordinary people to effortlessly keep track of their activity, sleep, weight, heart health, and more. Our award-winning ecosystem also includes an advanced sleep-tracking mat, and medically accurate devices for precise and effortless blood pressure and body temperature monitoring.

As part of our preventative health strategy, we’ve developed new devices which enable our users to detect undiagnosed chronic conditions, such as atrial fibrillation and breathing disturbances.

In North America, we partner with Amazon, Apple, Best Buy, and other retailers. Our products are also used in diabetes prevention programs, remote patient monitoring initiatives, and university-led clinical studies, and our free application, Health Mate, has millions of active users around the globe.

Requirements

This role will involve you processing and handling orders, dealing with online and in-store Retailers directly or through EDI systems. You will assist the sales team operations to support the overall objective of the business.

You will also identify opportunities for improvement in the sales operations and systems to ensure greater efficiency.

You will collaborate cross-functionally with diverse global teams.

Responsibilities

• Receive and process purchase orders with the ERP: SAP by Design and internal tools.
• Coordinate the shipments with the logistics partner and delivery tracking.
• Issue invoices and credit memos.
• Manage returns.
• Update pricing and product lists.
• Maintain and update procedures.
• Identify pain points and make suggestions to solve them.
• Complementary logistics operations such as revenue and inventory follow-up.
• Partner with the Sales, Sales Planning, Logistics and Finance team.

Requirements

• 1-3 year’s experience in Logistics or Operations or Sales Administration
• Experience with SAP or other ERPs – MS Excel
• Enthusiasm for Withings’ preventive health mission and the potential of technology to improve our lives
• Flexible and proactive, work autonomously in a fast paced environment
• Strong analytical and critical thinking abilities; insight and attention to detail
• Independence and sound decision making
• Excellent organizational and multitasking skills to deal with internal & external parties
• Supply technical background is a plus, knowledge of data analytics is a plus too
• This position will be based in our Boston, MA office. You will be in the office on Tuesday, Wednesday and Thursday.

Benefits

As you're making the world a healthier place for others, we strive to make it a healthier place for you:

• Health Care offerings, including options with no employee paid premiums
• All employees receive One Medical and Talkspace memberships
• 6% retirement plan match (401k)
• Life insurance & disability options at no cost to you
• Competitive Paid Time Off plans (vacation, sick & public holidays)
• Family Leave (Maternity, Paternity)
• Wellness and preventative care reimbursements
• Daily lunch stipends
• Employer funded HSAs
• Healthcare & Dependent Care FSA
• Employer funded commuter FSA
• Bike-to-work benefit
• Own and beta test all of our products
• Flexible hybrid work

Equal Opportunity at Withings

At Withings, we know that diversity, equity and inclusivity are paramount to fostering innovation. We rely on the unique skill sets, life experiences and perspectives of each team member to accomplish our mission—creating technology that people love, to make better health part of everyday life.

Accommodations

If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know by reaching at to US-HR@withings.com