Customer Support Specialist / LIVE Chat Agent - US REMOTE

Mohar Design LLC is looking for a friendly and motivated Customer Support Specialist to join our US REMOTE team as a LIVE Chat Agent. In this role, you will be the first point of contact for our clients, providing exceptional support through live chat. Your primary responsibility will be to assist customers with inquiries, resolve issues, and guide them through our services in a timely and professional manner. With your strong communication skills and customer-focused attitude, you will help ensure a positive experience for our clients and contribute to the overall success of our company. If you are passionate about customer service and enjoy working in a fast-paced remote environment, we would love to hear from you!

Responsibilities

• Respond to customer inquiries via live chat in a professional and efficient manner.
• Resolve customer issues by providing accurate information and effective solutions.
• Document customer interactions and feedback in the support system.
• Collaborate with team members to improve service delivery and share best practices.
• Stay updated on company products, services, and policies to provide the best support.
• Assist in gathering customer feedback to improve services and assist with troubleshooting.
• Maintain high customer satisfaction ratings through quality service.

Requirements

• High school diploma or equivalent; experience in customer service preferred.
• Excellent written communication skills with a focus on clarity and professionalism.
• Ability to handle multiple chats and inquiries simultaneously while maintaining accuracy.
• Strong problem-solving skills and a proactive attitude toward helping customers.
• Familiarity with customer support software and live chat tools is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• Positive attitude and a passion for delivering outstanding customer service.