CRM Associate (USA)

We're putting together a talented team to build the #1 training platform for Runners

We help everyday runners become outstanding by providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon. To date we have built iOS, Android and Apple watch apps that help people achieve their goals by coaching them through the full journey and syncing to their favourite fitness devices.

We’re growing extremely fast and in November 2023 closed a new £5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. We want to grow as fast as we can into the future and are looking for individuals who will help us get there. For more about our background and growth check out our Careers Page!

We’re now looking ahead to the future and the people who want to help us build and scale Runna. Our aim is to reach millions of subscribers in the next 5 years and be the go-to training platform for any runner. Now is a magical time to join, we're still small, and everyone makes a foundational difference.

What you'll be doing

You’ll be playing a pivotal role, designing and creating next level comms across our range of channels to engage our global Runna community. Working alongside the CRM Lead, your role will include:

• Copywriting: Write engaging and effective copy for various CRM channels, ensuring alignment with Runna’s brand voice.
• Comms Production: Assist in the creation and execution of CRM communications, including emails, push notifications, and in-app messages.
• Content Coordination: Collaborate with multiple stakeholders (e.g. marketing, partnerships, product teams) to gather and streamline content and materials, ensuring smooth processes to produce best-in-class Runna communications.
• Content Management: Source images and input content into templates for emails, push notifications, and in-app messages. Test all communications & content across devices and formats.
• Idea Contribution: Participate in brainstorming sessions and contribute ideas for content, themes, designs, and campaigns to enhance user engagement.
• Marketing Communications Focus: Play a key role in the development and distribution of Runna’s newsletter and other marketing communications.
  

Requirements

We’re looking for someone that loves…

• Writing: Copywriting is a huge part of this role, so it’s important that you LOVE writing and have a passion for crafting compelling copy that resonates with users and drives engagement.
• Creativity: You enjoy coming up with new and innovative ideas for content and campaigns.
• Team Collaboration: You thrive in a collaborative environment, working closely with team members and stakeholders to achieve common goals.
• Detail-Oriented Work: You have an eye for detail, ensuring all communications are polished and error-free.
• Organisation: You are adept at managing multiple tasks and coordinating efforts across different teams and departments.
  

What experience we’re looking for

We care the most about you looking at the ‘We’re looking for someone that loves…’ section and thinking ‘Wow this role was made for me’. That said, we do need you to have at least 1 year of proven experience in a CRM role, preferably within a B2C environment.

About you:

• You have a basic understanding of how to use a CRM tool such as Iterable, Hubspot or Braze.
• You’re hands on and want to roll up your sleeves / get stuck in
• You’re organised, efficient, and can execute at pace
• You (hopefully!) love running and you’re passionate about our mission to make running training effective, easy and enjoyable for everyone
• You’re Boston based (or able to work in person 2+ days per week)

Interview process

Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages:

1. Kick off! (Please apply now via Workable)
1. Please let us know if there’s anything we can do to better accommodate you throughout the interview process - this can be from scheduling interviews around childcare commitments to accessibility requirements. We want you to show your best self in the process ❤️
2. Introductory chat with Miranda, Head of Growth (30 minutes video call)
3. Take home task & interview (60 minutes interview with Miranda and Alice, CRM Lead)
4. Office visit for an in-person chat with Lou, General Manager (USA) and meet the founders

Once the process is finished, we promise to let you know our decision as soon as possible.

Benefits

We offer a salary of $55,000 - $70,000 (depending on experience), plus substantial equity in the form of Runna stock options.

We'll be growing our package of benefits over time. We currently offer:

• Flexible working (we typically work 2-3 days in our office in Boston)
• Salary reviews every 6 months or whenever we raise more investment
• 22 days of holiday plus bank holidays
• A workplace pension scheme
• A brand new Macbook, a running watch of your choice, and anything else you need to do your best work
• Private health insurance
• Enhanced family care policy (3 months fully paid leave when a new Runna joins the family, fertility support & other benefits)
• An hour slot each week (during work time) to do a Runna workout

At Runna we have a limited number of employment visas that we are able to sponsor and are limited by govt. guidelines so cannot guarantee a visa sponsorship to all applicants. Please do apply though as we will consider all applicants.