Bilingual Customer Service Representative (Portuguese)

Amparo is an innovative auto insurance company that aims to provide affordable, reliable insurance products to a niche base of multilingual customers. Launched summer of 2021, Amparo is a new managing general agency (MGA) to the MA market and is poised for significant growth over the next few years, affording unique opportunities for career advancement spanning the range of insurance disciplines (e.g., sales, claims, underwriting). Amparo is an aggressively growing insurance company, where you will be able to collaborate with your CEO, underwriters, and inside sales members as a valued team player from day one. We are open to candidates of all experience levels, from seasoned agents to pre-licensed young professionals.

Your Title: Customer Service Representative

Our/Your Location: Remote/anywhere within the US

Your hours: Monday – Friday 8 hours/day EST.

Compensation: $18/hr plus bonus!

You Report To: Chief Operating Officer

Amparo is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you’ll be our client’s first point of contact, responsible for delivering a best-in-class customer support experience. Your main responsibility will be to support our agents by taking phone calls, checking emails, and directing customer inquiries to the appropriate department. You’ll also help us process paperwork and schedule appointments, so our clients get the best service we can provide. Job seekers should be organized professionals who bring positive, problem-solving energy to the office. Ready to assist the team and start making an impact on people’s lives? Apply today!

What you will do:

Your duties include, but are not limited to:

• Handle inbound customer calls
• Process simple renewals and endorsements
• Follow up with delinquent customers
• Create submissions for new leads received from FHF (portfolio or POS)
• Handle outbound text campaigns
• Manage inbound communication to Amparo’s WhatsApp account

What you bring

• Portuguese Speaking proficiency preferred
• Strong interpersonal and teamwork skills
• The ability to use computer software programs designed for insurance companies
• Knowledge of all insurance policies preferred
• Excellent customer service skills
• Detail-oriented mindset
• Excellent written and verbal communication skills
• 1 year of customer service or retail experience preferred