Bilingual Auto Liability Adjuster (Spanish/Portuguese)

Amparo is an innovative auto insurance company that aims to provide affordable, reliable insurance products to a niche base of multilingual customers. Launched summer of 2021, Amparo is a new managing general agency (MGA) to the MA market and is poised for significant growth over the next few years, affording unique opportunities for career advancement spanning the range of insurance functions (e.g., sales, claims, underwriting)

Your Title: Auto Liability Adjuster

Our/Your Location: Remote/Anywhere within the US

Your hours: Monday – Friday 8 hours/day

Compensation:  $70K+ plus benefits health/dental, other optional coverages, 15 vacation days, allocated sick days

You Report To: Assistant Vice President of Claims

This position is responsible for handling personal auto damage claims from the first notice of loss through resolution/settlement and payment process. Claim types include multi-vehicle (2 or more cars) auto damage with unclear liability. Will also handle more complex auto damage claims such as non-owned vehicles, fire/theft, and potential fraud as well as non-auto, property-related damage. You will provide quality claims handling throughout the claim lifecycle (i.e., customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution), maintaining full compliance with internal and external quality standards and state-specific regulations.

What you will do:

Your duties include, but are not limited to:

• Customer Contacts/Experience: Deliver consistent service quality throughout the claim lifecycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follow-through, and meeting commitments to achieve optimal outcome on every file. Fulfill specific service commitments made to certain accounts.
• Coverage Analysis: Review and analyze coverage and apply policy conditions, provisions, exclusions, and endorsements for auto damage claims assigned mainly in Massachusetts. Address proper application of any deductibles and verify benefits available and coverage limits that will apply. Confirm priority of coverage (i.e., primary, secondary, concurrent), and take into consideration other issues relevant to the jurisdiction.
• Investigation/Evaluation: Investigate each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability/establishment of negligence, damages, contribution potential, and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g., policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, etc.). Take recorded statements as necessary.
• Recognize and request appropriate inspection type based on the details of the loss, and coordinate the appraisal process. Maintain oversight of the repair process, and ensure appropriate expense handling.
• As appropriate, refer claims beyond authority based on exposure and established guidelines. Recognize and forward appropriate files to subject matter experts (i.e., Subrogation, SIU, Property, Adverse Subrogation, etc.).
• Reserving: Establish timely and maintain appropriate claim and expense reserves. Manage file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner.
• Negotiation/Resolution: Determine settlement amounts based upon appraisal estimate, negotiate and convey claim settlements within authority limits to insureds and claimants. As appropriate, write denial letters, Reservation of Rights, and other necessary correspondence to insureds and claimants.
• May provide support to other parts of auto line of business (e.g., Total Loss, Salvage, etc.) when needed.

Perform other duties as assigned.

What you bring

• Fluent in Portuguese
• A minimum of 3+ years of previous auto claims handling experience
• High School Diploma/GED, or higher
• Adjuster’s license (preferred, but not required; any state)
• Demonstrated ownership attitude and customer centric response to all assigned tasks
• Ability to work in a high-volume, fast-paced environment managing multiple priorities
• Attention to detail ensuring accuracy
• Verbal and written communication skills
• Basic Value Determination
• Advanced Settlement Techniques

At Amparo, we are committed to equal employment opportunities and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop, and retain employees. Amparo prohibits all unlawful discrimination, harassment, and retaliation against any individual who reports discrimination or harassment.

Amparo Benefits…

• Great Perks – We offer generous salaries, competitive health, and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, PTO
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.
• Generous Friends of Amparo Policy for referrals! Earn $750 for referring a friend!