Workday HCM Manager

PURPOSE OF POSITION

The Workday HCM Manager consults and advises the HR departments of the Maryland Connect consortium universities. The incumbent is responsible for leveraging Workday HCM products to streamline related processes. This position requires a high level of expertise in Workday HCM and reporting.

RESPONSIBILITIES

Service Operations and Customer Support:

• Provides guidance and leadership to consortium HCM & Payroll teams to maximize the benefits of Workday in solving problems and to enhance HCM operations. 
• Interfaces with Workday to maintain knowledge of product enhancement and updates and communicates this information with appropriate central and campus team members.
• Offers insights and recommendations to streamline reporting processes, improve data accuracy, and enhance the user experience.
• Maintains documentation of HCM-related system configurations, processes, and changes.
• Supports training efforts for the HCM Modules (Workforce management, Time Tracking, Recruiting, Learning Management, Talent management, Payroll and Benefits).
• Supports efforts to resolve Tier 3 & 4 issues (i.e., Service Desk tickets).
• Liaises with appropriate central and campus compliance and data privacy leads.

Technology Advancement:

• Analyzes existing business processes, conducts gap analyses, and contributes to the design and transformation of workflows. Recommends functionalities that align with the institutions’ goals.
• Advises on best practices for optimizing the use of Workday features.
• Develops systems and structures as templates for institutions to use in the execution of internal and cross-cutting projects.
• Leads HCM (Core HCM, Time Tracking, Talent Management and other HR and payroll related products) system upgrades, enhancements, testing validation, and overall performance of the Workday HCM and Payroll modules.
• Collaborates across the Workday support teams and business functions to support system functions, ensuring up-to-date documentation of integration-related system functions, processes, and capabilities. 

Strategic Planning & Project Management:

• Works with the Executive Director to develop strategy, roadmaps, prioritization, and implementation of future products supporting the consortium.
• Supports the Executive Director in facilitating the HCM modules governance groups and provides recommendations to help prioritize projects and requests.
• Works with campus stakeholders and the user community to identify and scope process and system improvements, supporting automation and other efficiencies.
• Leads and supervises approved projects and activities.

Classification: Regular

FLSA Status: Exempt

Requirements

MINIMUM QUALIFICATIONS

Required Education Level/Certifications:

Bachelor’s degree or foreign equivalent degree in Computer Science, Management Information Systems, or applicable related field. Related experience may be substituted for the education requirement on a year-for-year basis with one year of full-time experience being equivalent to 30 college undergraduate credits.

Required Experience:

• Two (2) years of hands-on experience with Workday HCM Core plus two other HCM products in a post-production environment.
• Supervisory experience.
• Experience working in a team environment.

Required Knowledge/Skills/Abilities:

• Thorough knowledge of HCM operations.
• Skill in configuring Workday HCM modules.
• Excellent verbal and written communication skills; ability to communicate clearly and concisely across technology and business teams.
• Analytical skills to clearly define business challenges and identify and communicate technical and business changes required to address them.
• Ability to drive decision-making through a consensus-building approach.

PREFERRED QUALIFICATIONS

Preferred Education Level/Certifications:

Workday Pro Certification – HR HCM, Recruiting, Compensation, time tracking.

Preferred Experience:

• Workday experience in a higher education environment.
• Experience with Adaptive workforce planning, Position management, and Academic staffing.

Preferred Knowledge/Skills/Abilities:

Working knowledge of Human Resources operations.

Benefits

Paid Leave: 22 days of annual leave, 15 days of sick & safe leave, 15 holidays, 3 personal leave days, 12 weeks paid parental leave

• Health Benefits: Comprehensive medical, dental, and vision coverage with flexible spending accounts.
• Retirement Plans: Mandatory and supplemental options with major providers like Fidelity and TIAA.
• Life Insurance: Optional term life and AD&D benefits through MetLife.
• Tuition Benefits: Tuition remission for employees and their families.
• Training & Development: Free professional development conferences and unlimited LinkedIn Learning access.
• Credit Union Access: Membership eligibility for SECU, Maryland’s largest credit union.
• Employee Assistance Program (EAP): Free counseling, legal, financial, and work-life support services.

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