UX Researcher

About us

CommunicateHealth is a growing health communication firm with a passion for health literacy and human-centered design. Our mission is simple: to improve lives by designing health information that’s easy to understand and use. By making health communications that are clear, accessible, and inclusive, we give people what they need to make informed decisions about their health — and ultimately help advance health equity. Together, our mission-driven team designs inspiring solutions that transform the way people think about health.

About you

You’re a mission-driven, mixed methods researcher with a specialty in UX research and experience in analytics. You have experience carrying out end-to-end research, from creating a research plan to writing reports. You excel at moderating research sessions, synthesizing data, and using a wide range of research tools and methods. You like working both independently and collaboratively, have experience giving and receiving feedback on research, and display outstanding critical thinking skills and attention to detail.

What you’ll do

• Identify appropriate methods and research questions to meet client goals
• Develop research briefs, study plans, and research instruments like screeners, surveys, and moderator's guides
• Interpret and analyze web and social media analytics
• Conduct environmental scans, literature scans, and usability audits
• Coordinate directly with research facilities and recruitment vendors
• Moderate study sessions using multiple methods like focus groups, interviews, and usability testing
• Conduct qualitative and quantitative data analysis, synthesizing findings across participants
• Develop research reports and recommendations that align with study goals and best practices in health communication, health literacy, and UX

Requirements

• At least 3 years of related work experience and an advanced degree in the social sciences, psychology, public health, human computer interaction, or other related field
• Experience supporting and conducting end-to-end research using a variety of methods
• Experience moderating research sessions with diverse audiences
• Experience developing research instruments and writing reports
• Knowledgeable about UX methods and usability best practices

Benefits

We care

CommunicateHealth is committed to workplace diversity and providing equal employment opportunities for all qualified applicants and employees. We proactively seek out diverse perspectives and apply them to strengthen our work and our employee experience.

At CommunicateHealth, we acknowledge that our employees are the best and brightest, and we want to compensate you accordingly!

Excellent benefits

• Open paid time off policy
• 401K with 3% company match
• Comprehensive health, dental, and vision insurance plans (CH pays 85% for individuals and 80% for families and couples)
• Parking and commuter reimbursement (Rockville office)
• Up to 6 weeks paid parental leave (up to 6 additional weeks of unpaid leave) and flexible schedules for working parents
• Life insurance base plan of $50,000

A healthy social and emotional work environment

• Flexible schedules, including Summer Fridays
• 14 paid Holidays
• Monthly all-staff Creative Time
• Home office reimbursement
• Standing desks
• Co-working space reimbursement
• Gym membership reimbursement (included with company-sponsored health insurance plan)

Personal and professional development and training

• $1,500 of professional development funds annually
• Tuition reimbursement
• Student loan reimbursement
• Company support for applying to and presenting at professional conferences
• Individual coaching and mentoring
• Company-wide and team-based trainings
• Compensation range: $79,000 - $105,000

*This position requires physical presence in the United States. Candidates must reside in the United States to be eligible.