Strategic Communications Expert

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.  

IT Concepts is looking for an experienced communications and narrative expert to support the ITC Service Delivery Teams. This is a creative role providing direct support to the Agency portfolio executive leads and.  The communications and narrative expert is critical to the shaping, refining and effectively conveying the ITC message across various mediums and audiences through the power of storytelling. 

Responsibilities:

·        Collaborate with all levels of executive and portfolio management to understand the organizations strategies.

·        Lead and ensure consistency of all communications materials across the portfolio, customers, and capabilities.

·        Develop compelling and coherent storylines that resonate with the intended audience, both internal and external customers, facilitating growth and adoption.

·        Engage with Corporate Service Leadership to produce white papers, use cases, customer quotes, etc.

·        Engage with Service Delivery leadership and Corporate Service Leadership to produce Program Management.

·        Reviews, CPARS, communications plans, Monthly Status Reports, onboarding communications material, etc.

·        Develop and implement comprehensive communications and change management strategies that support ITC’s strategic objectives for the Agency.

·        Analyze existing narratives and monitor the effectiveness of communications and change management to identify strengths, weaknesses, and opportunities for improvement.

·        Conduct research to understand the target audience to align the narrative resonates with the intended audience

·        Lead the use of storytelling as a strategic tool for change management, branding, marketing, or communication purposes.

·        Develop narrative campaigns, messaging frameworks, and content strategies.

·        Provide constructive feedback and guidance improve the storytelling craft of portfolio staff.

Location: Preferably reside in the DMV area to support all SSA work.

Requirements

• Minimum 10 years of experience in related field
• Bachelor’s degree or higher from an accredited institution (preferred)
• Experience aligning ideas with a brand's objectives.
• Experience demonstrating strategic thinking skills, through understand the broader strategic goals of the organization or project and develop creative solutions that support strategic objectives and change management.
• Demonstrate strong leadership skills that foster collaboration, and ensuring everyone works towards a common creative vision.
• Demonstrate understanding of design principles, typography, color theory and other aspects of visual communication.
• Experience creating and communicating visual concepts through storyboards, mood boards, sketches, or other methods to convey ideas to clients, stakeholders, and team members.
• Experience understanding a brand's identity, values, and positioning, and ensure that all creative output is consistent with the brand's guidelines and messaging.
• Demonstrate proficiency digital tools and platforms for design, animation, video editing, and other creative.
• Experience using change management principles to identify challenges, anticipate issues, and develop innovative solutions.
• Demonstrate an understanding of current design trends, industry developments, and emerging technologies.

Preferred Skills:

• Exceptional written and verbal communication skills
• Strong strategic thinking and problem-solving abilities
• Ability to work under pressure, manage multiple projects simultaneously

Clearance requirements:

• Must be able to obtain and maintain public trust clearance

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period.  ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.