Service Intake Specialist

COMPANY OVERVIEW

At Beltway Companies, we're not just about selling trucks - we're dedicated to delivering top-notch service to our clients, empowering our employees, and enriching our communities. As the largest commercial truck dealership in Maryland, we're looking for passionate individuals to join our team as Service Intake Specialists.

Service Intake Specialists play a pivotal role in our Service Department, ensuring seamless communication and workflow between our clients and internal teams. Your dedication will directly impact our customers' satisfaction and our dealership's success. Our Service Intake Specialists also have the opportunity to thrive in a supportive environment that values your contributions and growth. Come be a part of our dynamic team and help us continue to set the standard for excellence in the industry!

POSITION OVERVIEW

• Greet customers promptly and gather vehicle/customer information for repairs, including invoicing.
• Assist the Service Department with phone calls and support the service advisor at the desk.
• Document customers’ vehicle issues and maintenance needs accurately.
• Obtain customer signatures on repair orders and provide copies to customers.
• Ensure compliance with International and vendor policies, and maintain proper documentation on repair orders.
• Apply relevant items to repair orders, document all repairs, and ensure technicians’ comments are precise.
• Update customers on repair progress and status changes, and work with the accounting office on account issues and credits.
• Handle customer complaints with professionalism, file necessary documentation, and manage payment methods and vehicle security.

Requirements

GENERAL WORK QUALITIES REQUIRED

• Team player with a strong commitment to customers and the service team.
• Self-motivated with excellent written and verbal communication skills.
• Sensitive to customer needs and attentive listening skills.
• Professional demeanor with a High School Diploma or equivalent.
• Familiar with basic computer skills.

SCHEDULE:

• Full-time
• 8-hour shift
• Day shift
• Monday to Friday
• In Person

Benefits

• 401(k) matching
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance
• Boot Reimbursement
• The wage range for this role takes into account a wide range of factors including but not limited to skill sets, experience, training, and certifications. A reasonable estimate of the current range would be $18 to $22 per hour