Senior Program Manager & UX/UI Expert

Description:

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.  

IT Concepts is looking for an experienced Senior Program Manager & UX/UI Expert to support the Social Security Administration under Call Order 4 - AWNTS. The Senior Program Manager, UX/UI Strategy will lead pivotal projects that merge strategic oversight with advanced UX/UI design expertise. This role involves guiding cross-functional teams to develop transformative solutions that achieve key business objectives while delivering exceptional user experiences. The ideal candidate will seamlessly integrate user-centered design principles with program management, driving innovation and ensuring impactful, user-friendly outcomes. This position requires a blend of strategic vision, project management skills, and a deep understanding of UX/UI best practices.

Location: Hybrid, Woodlawn, MD and Baltimore, MD

Responsibilities:

• Develop and implement comprehensive program strategies that align with organizational goals and incorporate advanced UX/UI principles.

• Manage complex projects from inception to completion, ensuring delivery on time, within budget, and meeting high-quality standards.
• Work closely with UX/UI designers, developers, and stakeholders to ensure seamless integration of user-centered design solutions.
• Promote best practices in UX/UI design, ensuring that design solutions enhance user satisfaction and engagement.
• Oversee project resources, manage risks, and resolve issues to keep projects on track.
• Utilize user feedback and performance metrics to drive continuous improvement and optimize design solutions.
• Provide regular updates to stakeholders on project progress, ensuring clear and effective communication.
• Stay updated with industry trends and emerging technologies to incorporate innovative design and program management approaches.
• Manages contractor resources and ensures all contract tasks are completed.
• Acts as manager and coordinates all contract-related activities.
• Serves as liaison with Government officials and customer Agency representatives.

• Oversees funds, personnel management, and ensures timely delivery of contractual deliverables.

• Enforces work and quality standards, supervises personnel, and ensures compliance with Government contracting clauses.

• Ensuring that all required resources are available for program implementation supporting the Agency’s strategic goals and objectives and IT Vision.

• Ensuring contractor’s corporate interests and activities do not conflict with or violate Government restrictions or edicts.

Requirements

• Minimum 10 years of experience in related field, including supervisory and project management
• Master’s degree or higher from an accredited institution
• Experience in developing and deploying complex IT systems
• Experience developing briefings for Senior Leaders
• Solid understanding of Audit requirements
• Knowledge of different types of IT solutions available in the market and ability to map them to solve business problems
• Experience presenting to and working with all levels of management
• Excellent verbal and written communication skills
• Experience interfacing directly with clients
• Extensive experience as a UX Specialist, UX/UI Designer, and Information Architect with a proven track record in leading and managing user-centered design projects.
• Experience including but not limited to, Director and Web Designer, showcasing a strong background in leadership, project management, and design.
• Proficient in user research, information architecture, usability testing, prototyping, responsive design, and mobile/app design.
• Strong leadership and project management skills with hands-on experience in Agile methodology.
• Competent in coding (HTML/CSS/JavaScript) and utilizing design tools such as Axure, Sketch, Balsamiq, InVision, Adobe XD, Illustrator, and Photoshop.
• Experienced with design and prototyping tools including Axure, Sketch, Balsamiq, InVision, Adobe XD, and Photoshop.
• Skilled in Microsoft Suite for effective documentation and communication.
• Proven ability to analyze user feedback and performance data to drive design improvements and strategic decision-making.
• Demonstrated ability to introduce and integrate innovative design and program management solutions in various roles.

Clearance requirements:

• Must be able to obtain and maintain Public Trust Clearance

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period.  ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.   #itccareers #LI-JG1