Remote Customer Service Agent (Work at Home)

Gustola Granola, a leader in the food and beverage industry known for our organic and delicious granola products, is seeking a dedicated Remote Customer Service Agent to join our dynamic team. This is a unique opportunity to work from the comfort of your home while being an integral part of our commitment to exceptional customer service. As a Remote Customer Service Agent, you will be the frontline ambassador of Gustola Granola, interacting with our valued customers and ensuring their inquiries, concerns, and orders are handled swiftly and efficiently. We pride ourselves on not only delivering high-quality products but also providing outstanding support to our customers. Your role will involve helping customers navigate our product offerings, assisting them with any challenges, and fostering a friendly and positive environment that reflects our brand values. You will be empowered to resolve issues, offer solutions, and create memorable experiences that encourage customer loyalty. If you are passionate about food, enjoy helping others, and are looking for a flexible work-from-home opportunity, this position is perfect for you. Come join us as we continue to grow and spread the joy of healthy snacking!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers in placing orders and navigating our product catalog.
• Resolve customer complaints effectively, ensuring satisfaction and retention.
• Provide product information and recommendations based on customer needs.
• Keep accurate records of customer interactions and transactions in our CRM system.
• Collaborate with the shipping and logistics team to track orders and provide updates to customers.
• Support marketing initiatives by collecting customer feedback and insights.

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and empathetic approach to customer concerns.
• Proficiency with CRM systems and Microsoft Office Suite.
• Ability to work independently and manage multiple tasks efficiently.
• Strong attention to detail and ability to maintain accurate records.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan