Program Manager (SSA SITS)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

Program Manager to lead a team of 5+ PMs and 150+ contractor staff at the Social Security Administration (SSA), in Woodlawn, MD. The Program Manager will lead and oversee our team's support in planning, organizing, managing, coordinating, and tracking multiple competency areas, operations, resources, client satisfaction, customer and corporate reporting, overall delivery, as well as contract and personnel administration. This includes ensuring quality deliverables and services, client responsiveness and satisfaction, contractual responsiveness and compliance, contract risk and issue management, financial management, and seeking organic growth for the contract scope and revenue. The ideal candidate will be an excellent leader with experience managing a diverse staff of different disciplines to produce results on schedule and develop efficient strategies and tactics to ensure that all programs deliver the desirable outcome to our organization. You will need time management skills to balance Program Manager workloads and customer tasks.

Location: Hybrid Woodlawn, MD (2-3 days On-site)

Responsibilities:

• Serve as point person for the project contractor staff, including fielding your team members’ questions, addressing concerns, and discussing professional goals
• Work closely with the corporate team and Director to lead teambuilding actives to create team culture that attracts talent & integrates staff into high-performing team
• Manages delivery of project deliverables, milestones, significant events within budget and delivery guidelines
• Conduct periodic project reviews such as Program Management Reviews (PMRs) with customers and ITC executive leadership by highlighting achievements using data and strategic insights, establishing a vision of future deliverables and achievements, and gaining buy-in and support and grow the account
• Have situational awareness of your team member’s workloads, keeping open lines of communication with staff to help with challenges, maintain engagement, and provide support
• Notify customers and document team member’s planned leave, emergency leave, flex out, or late arrivals
• Conduct performance reviews/check-ins with team members including recording feedback and discussion
• Demonstrates and promotes ITC’s CORE concepts of teamwork, integrity, driven, customer-centric and innovation
• Submit kudos and nominate staff for DRIVE awards for exemplary behavior
• Address issues and resolve conflict, taking disciplinary steps if necessary

Administrative

• Ensure timely submission and approval of time sheets, leave requests, and expense requests
• Produce and deliver monthly reporting and records management, including drafts, edits, and peer review
• Ensures all staff completes ITC/Contract required training in timely manner
• Demonstrates understanding of role, project objectives, and customer mission
• Check ITC email at minimum daily, and forward those emails to the team as needed
• Provide input to Past Performance write ups
• Provide input to Monthly Meeting Agendas
• Offer feedback or suggestions for process improvement
• Follows ITC Quality Assurance programs including ISO and CMMI processes

Staffing

• Review resumes and select candidates for interviews
• Interview new candidates and provide feedback
• Onboarding of new hires and out processing for departing staff
• Provide input to Contract Proposals and other Business Development (BD) efforts, as needed
• Solicit Team for input for data calls, as needed

Requirements

• Thorough understanding of project/program management techniques and methods

• BSc/BA degree in management or a relevant IT field; MSc/MA is a plus
• 10+ years managing, consulting, business analyst, or similar experience
• 8+ years management experience supporting a federal client
• Demonstrated experience interfacing with customers, technical SMEs, and other project team members to establish, monitor, and perform against requirements and deliverables
• Excellent knowledge of performance evaluation and change management principles
• Excellent knowledge of MS Office; working knowledge of program/project management software (Planner, MS Project, etc.) is a strong advantage
• Maintain up-to-date financials and manage cost under and overruns

• Must be within commutable distance to SSA HQ location- Woodlawn, MD

Preferred Skills:

• PMP certification strongly preferred
• Outstanding leadership and organizational skills
• Excellent communication skills

• Excellent problem-solving ability

Clearance:

• Must be able to obtain and maintain a Public Trust Clearance

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period.  ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.   #itccareers #LI-BK1