PMO and Operations Support Analyst

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is seeking a qualified PMO and Operations Support Analyst to support our SSA programs. The Analyst will play a critical role in ensuring the successful execution of projects, maintaining effective project management practices, providing essential operational support, assisting project managers with Quality Assurance processes, and other related activities to drive company growth and success. The ideal candidate possesses a strong blend of project management skills, analytical thinking, and a proactive approach to problem-solving.

Responsibilities:

Project Management Office (PMO) Support:

• Collaborate with project managers to create, update, and maintain project documentation, including project plans, schedules, budgets, and resource allocation.
• Monitor project progress, identify potential issues, and assist in developing mitigation strategies to ensure projects stay on track and meet established milestones.
• Conduct regular project status meetings, compile meeting minutes, and distribute timely updates to stakeholders.
• Assist in the preparation of executive-level reports, dashboards, and presentations to communicate project status, risks, and performance metrics.
• Participate in developing and enhancing PMO processes, tools, and templates to streamline project execution and improve overall efficiency.

Quality Assurance Support:

• Collaborate closely with project managers to ensure adherence to quality standards and best practices throughout project lifecycles.
• Assist in the implementation and execution of Quality Assurance processes, including reviewing project deliverables and ensuring compliance with established guidelines.
• Work with Corporate Quality Assurance to provide guidance to project teams on Quality Assurance methodologies, tools, and techniques to enhance project outcomes.

Operations Support:

• Provide operational support to various projects, ensuring smooth day-to-day operations and identifying opportunities for process improvement.
• Collaborate with cross-functional teams to implement improvements, drive efficiency and growth, and optimization toward company goals.
• Assist with developing and maintaining operational procedures, guidelines, and best practices to ensure consistent and high-quality execution.
• Act as a liaison between operational teams and other departments, fostering effective communication and knowledge sharing.

Data Analysis and Reporting:

• Gather and analyze data to generate insights into project and operational performance, identifying trends, anomalies, and areas for improvement.
• Develop and maintain detailed reports and dashboards to provide stakeholders with clear visibility into project and operational metrics.
• Create ad-hoc reports and analyses to support decision-making processes and enable data-driven strategies.

Location: SSA HQs in Woodlawn, MD. The role can be mostly remote, but we prefer candidate to be in the DC/VA/MD area.

Requirements

• Bachelor's degree in Business Administration, Project Management, Operations Management, Information Technology or a related field.
• Proven experience (3+ years) in a PMO Analyst role, preferably with demonstrated Operations Support responsibilities.
• Proficiency and advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word).
• Strong experience with SharePoint, including document management and collaboration capabilities.
• Experience in supporting project managers with Quality Assurance processes and methodologies.
• Strong analytical skills, with the ability to collect, analyze, and interpret complex data sets.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders.
• Detail-oriented mindset with a focus on accuracy and quality in all tasks.
• Proactive problem-solving abilities and a willingness to take initiative to drive continuous improvement.
• Ability to work collaboratively in a team environment and adapt to changing priorities.

Preferred:

• PMP certification is a plus.
• Proficiency in project management software (e.g., Microsoft Project, Asana, Jira)

Clearance:

Must be able to complete Public Trust process and maintain clearance

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period.  ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com. 

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