Outreach Service Case Manager

This position is the Agency’s direct contact with persons seeking assistance with crisis and emergency needs. This position will greet clients, answer phones, and provide direct services to families and individuals by assisting in application completion, gathering of documents, prescreening for program eligibility, and data entry for households seeking services from CAN.

Essential Functions

·         Responsible for providing intensive case management services to families, using a family-centered approach, and assists clients in obtaining goals that lead to stability and permanent housing, employment, and self-sufficiency.

·         Provides structure, direction, and service linkage to connect clients to available resources in the community and overcome barriers to housing placement.

·         Assist households in the completion of CAN’s universal application.

·         Assist households in the gathering of documentation needed to determine eligibility for assistance.

·         Refer the individual or family to other agencies.

·         Enter data and scan documents in multiple management information systems based on the services for which the individual is making application.

·         Completes monthly, quarterly, and annual Outreach reports and submits them to the Director of Outreach.

·         Conduct outreach activities including distributing flyers and brochures. Speak to groups and individuals about Agency programs and services.

·         Be a positive role model by maintaining the highest level of professional and ethical behavior throughout your interactions with both internal and external customers. Uses technology for the completion of specified job duties.

·         Attends work regularly per assigned work schedule and in accordance with Agency policy.

·         Determine financial assistance to clients based on the assigned budget per service area.

·         Attends and participates with in-service training, staff meetings, and other activities to facilitate professional development.

·         Works cooperatively with others including all staff, supervisors, administrators, co-workers, community professionals, clients, vendors and the public.

·         Follows instructions and abides by Agency policies and procedures.

·         Assumes other duties, responsibilities and special projects as assigned.

·         Completes an in-depth needs assessment and develops a detailed Individual Service Plan (ISP) for each client that includes specific goals, and an action plan to obtain permanent housing and self-sufficiency, with a focus in the areas of:

Increasing income

Life skill development

Employment /Education

Physical and mental health

Fiscal management

Childcare and parenting supportive services.

Secondary Functions

·         Works cooperatively and effectively with Agency volunteers maximizing the volunteers’ experience while meeting the needs of the programs.

·         May work in outreach offices as designated.

·         May provide coverage for the front desk as designated.

·         This position may require you to work some evenings, weekends and other non-standard work hours as needed.

Requirements

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

·         Ability to work in an office environment.

·         Ability to communicate on the telephone.

·         Ability to read, writes, comprehend, and speak English.

·         Ability to complete tasks with numerous interruptions.

·         Ability to work with little to no direct supervision.

·         Ability to sit for long periods of time.

·         Ability to walk up and down stairs.

·         Ability to lift 20 lbs.

·         Ability to bend, lift and carry.

·         Full awareness of environmental stimuli

·         Full range of motion above the head.

Education Experience and Knowledge

A bachelor's degree from an accredited education program in a human services field; OR

An associate degree in human services field, from an accredited education program, with two years of experience in a human services field

·         2 years of data entry experience in a high pace environment.

·         Must possess a current Maryland driver’s license and access to a vehicle for business use.

·         May be required to use your own personal vehicle to fulfill your job-related responsibilities.

·         Bilingual preferred.

Abilities and Skills:

·         Requires strong data entry and organizational skills.

·         Must be detailed oriented.

·         Strong computer proficiency.

·         Ability to understand basic math and work with numbers.

·         Must be organized, flexible and dedicated to quality service delivery.

·         Ability to work independently and collaboratively with others.

·         Ability to prioritize and manage multiple tasks effectively.

·         Proficient in technology applications.

·         Demonstrate integrity and ethical standards in job performance.

·         Strong organizational skills with the ability to prioritize tasks.

·         Ability to communicate effectively, both orally and in writing across all levels of the organization.

·         Ability to work with sensitive information and maintain a high degree of confidentiality.

·         Knowledge of regulatory standards.

·         Ability to demonstrate compassion and respect for people with economic challenges.

·         Ability to operate a motor vehicle.

·         Knowledge of governmental benefits, community programs and other resources with ability to access same for the clients.

AAP/EEO Statement

Community Assistance Network is an equal opportunity employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

At CAN, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k employer matching, and access to our employee assistance program and other discounts.