Membership Engagement Manager

Join a team that makes a difference in the lives of children and teens in the US foster care system!

NAA is seeking a Membership Engagement Manager to join its team!

Overview:

The Member Engagement Manager will be responsible for the strategic development and management of member services and engagement. The Member Engagement Manager will utilize industry standards in account management best practices from the American Society of Association Executives to manage a portfolio of members and maintain relationships with key stakeholders to increase NAA’s visibility. The Member Engagement Manager acts as a liaison for NAA and serves as a backup for the CEO on national advocacy associations: Voice for Adoption and Family Builders Network, providing updates on member services work. This position reports to the CEO and is fully remote within the United States. The Member Engagement Manager will be an integral part of an organization dedicated to making a difference in the lives of children and families involved with the foster care system.

Education and Experience:

•         Bachelor’s degree in business, non-profit management, marketing, communications, advertising or related field.

•         Minimum 7 years of membership engagement and constituency services management experience with proven supervisory ability.

•         Prior non-profit and child welfare experience preferred.

Key Knowledge, Skills, and Abilities:

·        Demonstrated ability to design innovative methods to guide members through a pre-determined journey.

·        Experience using business intelligence tools to align engagement programs to meet specified goals and objectives.

·        Entrepreneurial mindset and strategic, critical, and creative thinking.

·        Exceptional communication, presentation and public skills, specifically speaking and writing persuasively and listening attentively.

·        Exceptional project management, research, and analytical skills.

·        Exceptional people skills and a passion for building relationships with external members and internal team members.

·        Compelling communication skills and a persuasive storyteller.

·        Superior customer service skills; strong commitment to delivering member satisfaction.

·        High level proficiency in Microsoft Office, Zoom, Slack Trello, and Google Workspace.

·        Expert level fluency in the YourMembership AMS database software or other CRM database software.

·        Resourceful, with the ability to engage well in a team-based environment to drive outcomes.

·        Results-oriented with a high attention to detail, ability to multi-task, and meet deadlines in a demanding, fast-paced environment.

·        Must be aligned with NAA’s mission and passionate about the children and families we serve.

·        Must have the ability to travel 10% - three days per month on average

Role and Responsibilities:

1. Member Recruitment & Onboarding. Develop the member engagement strategy to improve engagement goals, activities, and schedule. Introduce new ideas for NAA’s membership to grow and showcase its value by rethinking some of our engagement strategies. Identify potential members and host meetings with them to discuss joining the organization.  Proactive outreach to those who attend meetings including follow-up and personalized invitations to join NAA. Conduct technical walk-through meetings with new assigned staff for membership and check-in.
2. Member Engagement & Education.  Create and follow through on social media strategy to monitor member activity, conduct regular touchpoints, cross-promote and disseminate work, establish peer-to-peer connections, and schedule regular check-in meetings. Establish an integrated marketing campaign approach to communicate NAA messaging across all communication channels. Plan educational offerings for organizations for the year. Create intuitive member experiences that foster participation. Build and maintain a positive image of NAA through strategic communication and branding. Build meaningful connections with members by maintaining regular communication as their primary point of contact.
3. Member Visits. Meet with new members for recruiting purposes and current members for retention and engagement. Attend member child welfare events, give remarks, and sponsor (as budget allows). Act as a subject matter expert for NAA’s membership by leading conversations and answering questions when meeting with current or potential members.
4. Member Management. Manage a portfolio of members and interactions to develop and maintain good relationships with key stakeholders and assure membership satisfaction. Proactively identify potential member relations challenges and devise effective solutions to address them. Keep up to date with industry trends and membership best practices. Keep the NAA Sr. Leadership Team updated regarding member compliments, recommendations, concerns, and/or complaints.  Manage invoices and bills for membership.
5. Data & Reporting. Develop and review data from annual member survey and partner with the Board committees to plan activities. Routinely gather and analyze member engagement activity data through website, social media, events, and community activities to track and meet member engagement goals. Prepare reports on project performance.
6. Event Planning Oversight. Lead the coordination and review of workplans for major meetings. This includes meetings and events where NAA plans to exhibit and promote itself. Conduct post-event conversations with members to gather feedback.

Additional Notes:

This position may require occasional evenings and weekends.  Travel for approximately 3 days per month on average within the United States is required. NAA conducts background checks on all employees. 

Benefits and Compensation:

The Membership Engagement Manager salary is $80,000. As a member of our team, you will not only receive a competitive salary and a generous benefits package including a gold health plan, dental & vision insurance (100% employer paid for employees!); employer retirement plan contribution; and professional development opportunities, among others. You will also enjoy your work - knowing you are a part of a dedicated group of professionals making an impact.

NAA is an Equal Opportunity employer committed to a diverse workforce.  We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability. 

How to Apply:

No phone calls please. Apply online at Member Engagement Manager with a cover letter and resume by July 17, 2024.

Please note - applications without cover letters will not be considered.

About NAA:

Founded in 1982 under the name Adoption Exchange Association, the National Adoption Association is the country's premier national association of adoption professionals and organizations. NAA is the only national association focused exclusively on supporting the educational needs of those in the adoption profession. The organization serves adoption exchanges, private child-placing agencies, and public child welfare systems by engaging members in national discussions to eliminate barriers to foster care adoption and share best practices. Our mission is leaders advancing best practices in adoption from foster care. Our vision is to build the premier network of professionals and agencies to create innovative strategies and solutions so that every child has a permanent loving family. www.adoptnaa.org

NAA Racial Equity Statement:

As leaders in child welfare, we recognize systemic racism creates disparities that negatively impact our staff as well as the children and families we serve. NAA is committed to listening, learning, and taking actions to advance racial equity by:

·       Continually and intentionally recruiting, hiring, and supporting diverse staff, including consultants and vendors;

·       Using a racial equity lens in all of our programmatic work;

·       Evaluating our organizational policies and procedures to ensure that they are antiracist[1];

·       Allowing staff to be their authentic selves.

[1] Anti-Racism is defined as the work of actively opposing racism by advocating for changes in political, economic, and social life. Anti-racism tends to be an individualized approach and set up in opposition to individual racist behaviors and impacts.  Source: ProInspire sourcedRace Reporting Guide by Race Forward_V1.1.pdf