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Concierge | Receptionist

National Lutheran Communities & Services

Rockville, maryland


Job Details

Full-time


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Full Job Description

Are you a friendly, detail-oriented professional with exceptional customer service skills? Do you thrive in a fast-paced environment where you can make a positive first impression? We're seeking a dedicated Concierge/Receptionist to join our team at The Village at Rockville!

At The Village at Rockville, we believe that exceptional care begins with a warm welcome. We're committed to providing a superior experience for our patients, visitors, and team members from the moment they enter our facility.

As our Concierge/Receptionist, you'll be the friendly face and helpful voice that greets our patients and visitors. This role requires a unique blend of customer service excellence, attention to detail, and the ability to multitask efficiently in a dynamic healthcare environment.


• Warmly greet and direct patients, visitors, and team members upon arrival
• Manage multiple phone lines, answering calls promptly and professionally
• Check-in patients, verifying and updating their information in our system
• Maintain a clean, organized, and welcoming reception area
• Assist with various administrative tasks
• Provide general information about our community and services
• Handle patient inquiries and concerns with empathy and professionalism

Requirements

• High school diploma or equivalent; some college education preferred
• One-year of experience as administrative support preferred
• Previous experience in customer service or healthcare reception
• Excellent verbal and written communication skills
• Strong organizational abilities and attention to detail
• Ability to multitask effectively in a fast-paced environment
• Exceptional multitasking skills without compromising on accuracy
• Strong problem-solving abilities and a proactive approach to customer service
• Flexibility to adapt to changing priorities throughout the day
• Commitment to maintaining confidentiality and professionalism at all times

Benefits

Exciting Benefits That Make a Difference

At National Lutheran Communities & Services, we believe that our team members deserve exceptional rewards for their dedication and hard work. Here’s what you can look forward to when you join our mission-driven organization:

  • Competitive salary
  • Next day pay
  • Up to $4,000 in tuition reimbursement annually
  • Qualified employer for Public Service Loan Forgiveness (PSLF)
  • Earn up to 5 weeks of PTO in your first year
  • 403(B) retirement plan with employer matching
  • Medical, dental, and vision plans
  • Life and disability insurance (employer paid)
  • Pet insurance
  • Team member recognition program
  • Discounted team member meals
  • Opportunities for career development
  • A chance to be part of a company that values inclusion and work-life balance

Job Type: Full-time - 8am to 8pm., with every other full weekend/holidays

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