Client Programs Coordinator

OUR MISSION & VISION

With a vision of a more resilient, interconnected, and compassionate community, Meals on Wheels of Takoma Park/Silver Spring’s mission is to nourish our community. We do this through the preparation and delivery of healthy, delicious meals to our homebound neighbors and other programs that support our community.

OUR CULTURE

In this workplace, we are focused on and guided by our mission and our vision. We are honest, kind, respectful, and encouraging; we communicate openly and directly. There is space for curiosity and innovation. We express a generosity of spirit, understanding that everyone makes mistakes and we learn from our own. We work hard, we pitch in where needed, and we trust that others are working hard, too. Our small, friendly team enjoys working together and supporting one another.

OUR ORGANIZATION & TEAM

Meals on Wheels of Takoma Park/Silver Spring is in an exciting time of growth and expansion. We are a small, lively group of dedicated nonprofit professionals, and we work closely to ensure operations run smoothly. As a direct service organization, we are very busy, but we also make room for fun and for our lives outside work. In a typical day, the morning is punctuated with friendly greetings from our volunteers coming and going as joking, laughter, and wonderful smells from today’s meal waft into the office. The kitchen often brings us lunch right to our desks as we alternately focus quietly on our own work or request or provide help to one another into the afternoon. We work hard, and our work is imbued with shared camaraderie.

THIS POSITION

The Client Programs Coordinator (CPC) is a nonprofit professional who proactively contributes to the day-to-day success, long-term growth, and welcoming culture of Meals on Wheels. The CPC is responsible for incoming and outgoing client communications and support, maintains client records, and conducts & reports on client surveys and interviews. The CPC is part of the team that ensures daily communications flow and maintains data in our software platforms. The CPC backs up, and is backed up by, the Volunteer Coordinators to ensure smooth operations. The CPC position is part-time, starting at 20 hours/week with growth potential, salaried with generous paid & leave benefits, and reports to the Executive Director; and is onsite but may move to hybrid after training.

Requirements

QUALIFICATIONS & REQUIREMENTS

·       Commitment to the mission of Meals on Wheels; eager to learn and contribute

·       A courteous, helpful manner; works in a manner consistent with the culture statement above

·       Tactful communication skills with diverse populations

·       Discretion and respect when handling personal or private information

·       Able to make decisions independently and ask for input appropriately

·       Ability to work both independently and as part of a team

·       Minimum of 3 years’ office experience, preferably at a nonprofit

·       College degree with a major or coursework in a related field, such as social work, sociology, psychology, nonprofit management, or similar, preferred

·       Fully up-to-date with available COVID-19 vaccinations and boosters.

·       Computer skills for reporting and data entry; familiar with Microsoft Office programs and Outlook; comfort learning and utilizing our technology platforms (Sharepoint, ZippyMeals, MOWScheduler, RingCentral, and Aplos)

Benefits

Salaried position. Paid leave includes nine paid holidays, 3 weeks' vacation to start with increases over time, 2 weeks' sick time, up to 2 weeks' dependent care, bonus week in alternate years off, paid sabbatical after 5 years' service, new child, bereavement, and jury duty.