Assistive Technology Support

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is seeking an Assistive Technology Support who will support several projects at a federal agency. The position is located in Woodlawn, MD. The qualified candidate should have strong analytical, problem-solving, and communication skills with sharp attention to detail.

The Office of Hardware Engineering (OHE) ensures that the agency provides appropriate Assistive Technology (AT) and other productivity tools to meet user requirements and comply with Section 504 of the Rehabilitation Act of 1973. In addition, Section 508 was enacted to eliminate barriers in electronic and information technology (E&IT) to people with disabilities. Section 508 applies to all Federal Agencies when they develop, procure, maintain, or use E&IT. OSOHE\DRMA is responsible for acquiring and successfully distributing AT for Employees with Disabilities (EWD) at the SSA.

Responsibilities:

• Process new Reasonable Accommodation Requests (RA) from the Center of Accessibility and Disability Services (CADS).

• Create an order for each RA.
• Confirm information is correct with EWD’s site.
• Order hardware from the depot
• Enter software orders to the ATOrders Access Database
• Follow up on shipping and installation progress.
• Confirm RA has been provided.
• Close order

• Process and resolve new Help Desk Incidents assigned to ATCT in ServiceNow

• Create an order for each Help Desk ticket.
• Confirm information is correct with EWD’s site.
• Order hardware from the depot
• Enter software orders to the ATOrders Access Database
• Follow up on shipping and installation progress.
• Confirm RA has been provided as requested.
• Close order in ServiceNow

• Process other AT orders as needed.

• Relocation orders
• ILM (Internet License Manager) Orders
• Recovery Orders
• Track Hardware Inventory
• Create cost analysis spreadsheets.
• Research new products and software packages that could significantly improve AT device environments at SSA.
• Communicate and attend meetings with OHE team members and other SSA components.

Location: Hybrid in Woodlawn, MD

Salary Range: $78,000-82,000. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Requirements

• Bachelor's degree with eight or more years of experience (will substitute additional years of experience instead of degree)
• Experience with Assistive Technologies and systems (i.e., JAWS, Dragon, and MAGic)
• Experience with order entry
• Intermediate-level experience with Excel
• Experience with tracking systems (i.e., ServiceNow)
• Experience with Help Desk support work, including customer service, documenting and communicating ticket updates
• Writing sample required (i.e., ticket example)
• Quick learner with integrity/honesty, good communication, responsiveness, and interpersonal skills
• Able to self-manage work, work independently or with a team, and manage stress

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or engage in other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We appreciate your commitment to building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, ITC has established an affirmative action plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to be considered for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.