Administrative Service Representative

James Allen is the fastest growing online retailer of diamond engagement rings. Providing a virtual diamond shopping experience that rivals a storefront, James Allen focuses on the customer experience . From our highly trained Consultants, to our 360° viewing technology, virtual try on feature, and 30x magnification, James Allen is able to provide customers with the ability and confidence to see the diamond before they purchase.

At James Allen, we provide customers with a consultative, customer advocate based experience; presenting merchandise and detailed information on features and benefits that fit the customer’s needs. Open 24 hours a day, 7 days a week, 363 days a year, our customer service team continues to exceed customer service boundaries with net promoter scores that are industry leading.

Challenging all areas of the customer facing experience, James Allen has a promote from within mentality, focusing on personal excellence and development.

We provide paid training on diamonds, gemstones, & jewelry, as well as, ongoing training to assist in the growth and development of your career with James Allen.

Two plus years of experience required handling high touch customers and account resolution.

Responsibilities

Verify customer and order information for accuracy, checking it against previously obtained information as necessary.

Prepare customer receipts and shipping documents.

Follow administrative service procedures, policies and standards.

Monitor customer interactions through multiple channels to ensure quality and speed of service.

Takes ownership of customer’s issues and follow problems through to resolution.

Directly reviews and process high value, high risk purchases and evaluates potential loss.

Keep accurate records and document administrative service actions and discussions.

Develop and implement initiatives, strategies and programs to obtain key service level metrics.

Improve customer service quality results through monitoring and organization.

Benefits

Base varies with experience.

Health, sick, and vacation benefits are all waiting for the perfect candidate.

Schedule

Evenings and weekends required.

Job Type: Full-time

Work Remotely

• No

Compensation

• $17-$18 per hour based on experience

Shift:

• 8 hour shift
• Evening shift

Work Location: In person