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Service Technician

PRO-TEK LLC

Gray, louisiana


Job Details

Full-time

6/10/2024


Full Job Description

PRO-TEK LLC is seeking a skilled and dedicated Service Technician to join our team. As a Service Technician, you will play a crucial role in ensuring the smooth functioning of our products and providing exceptional customer service. With a strong commitment to quality and attention to detail, you will diagnose and repair technical issues, perform routine maintenance, and provide essential support to our customers.


Responsibilities

  • Conducting diagnostics, troubleshooting, and repairs on our products
  • Installing and configuring new equipment, ensuring proper functionality
  • Performing preventative maintenance on a regular basis to ensure optimal performance
  • Responding to service calls from customers, addressing their concerns and resolving technical issues in a timely manner
  • Providing technical support and guidance to customers via phone, email, or in-person interaction
  • Collaborating with the service team to develop and implement efficient and effective service strategies
  • Keeping detailed records of all service and repair activities, ensuring accuracy and completeness

Requirements

  • High school diploma or equivalent (technical degree or certification preferred)
  • Proven experience as a Service Technician or similar role
  • Strong knowledge of electronic and mechanical systems
  • Excellent troubleshooting and problem-solving skills
  • Ability to effectively communicate technical information to customers
  • Proficient in using diagnostic tools and equipment
  • Detail-oriented and able to work independently and in a team environment
  • Valid driver's license and clean driving record

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Family Leave (Maternity, Paternity)

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