Director of Service

Join the clean energy revolution! Solar Alternatives, the Southeast's leading renewable energy company, is seeking an experienced Director of Service to support our New Orleans regional operation.

As a three-time winner of Inc 5000 Fastest Growing Companies and winner of the 2018 and 2020 LifeCity Employee Wellness Award, Solar Alternatives' mission is to strengthen communities through comprehensive energy savings, backup power, and a low-carbon lifestyle. Over 2000 families and businesses have worked with our team to realize over $100 million in lifetime savings.

If you are a professional who is passionate about supporting coworkers, helping clients, building an organized operation and streamlining processes, this opportunity is for you. Thrive with confidence and pride in your work as you help develop and carry out processes for a growing successful operation!

Director of Service Responsibilities Include:

• Executive planning for current and future pipelines of company sold service and upgrades: residential and commercial service, maintenance, upgrades, and electric vehicle infrastructure.
• Management and planning for current and future market operations.
• Ensures adequate resources are prepared daily to meet project schedules, laws, regulations, best practices and safety compliance
• Leads field safety program in accordance with OSHA regulations
• Management training and team building to meet company growth goals and operational requirements.
• Manages team skills development, assessment, and training
• Coordinates scheduling processes to optimize project cost and mitigate contingencies: weather, supply, delivery, and personnel
• Ensure client communication quality and satisfaction via net promoter scoring
• Prepares reports regularly to track budget and spending
• Ensure adequate controls on inventory and assets/tools. Provide reporting on status and losses.
• Engage as a leader in department, company and executive meetings and provide support toward goals and issue resolution.
• Help develop and rollout effective company processes and culture

Requirements

Associates Degree or greater

3+years service department or construction management

Ability to develop direct reports

Development of new market teams

Positive, energetic attitude, and ambitious with self-motivation and discipline

Highly organized and able to prioritize in high-volume environment

Ability to engage with clients and meet expectations

Proficiency in business software - Microsoft Windows 10, Excel, Word

Proficiency in standard internet tools and etiquette - email, cloud services, search

Reliable transportation, valid license, clean driving record

Benefits

COMPENSATION and BENEFITS:

Salary range $80-120k based on qualifications plus performance bonus up to 50%. Benefits include majority-paid medical, dental, vision insurance and matching 401K program. Earned paid time off starts at two weeks annually.