Bilingual Payments/ATM Technical Analyst

Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We are hiring a Bilingual Payments/ATM Technical Analyst for our New Orleans, LA office.

This position is responsible for providing support between the operations and technology team as well as project support.  Individual is responsible for automating, integrating, and improving software development and business processes specifically in payments technology.   The Bilingual Payments/ATM Technical Analyst is responsible for solving Level 2 & 3 escalated Payments/ATM support issues from the operations teams.   This position will also take on project manager role for technical projects. 

Responsibilities:

•       Automating Business Processes through technology

•       Troubleshooting and resolving technical issues related to hardware, software, telecommunication, networks and providing quick solutions to minimize downtime.

•       Provides Level 3 ATM/Payments support.

•       Creates ATM software images via Python Scripting

•       Perform other duties and tasks as assigned.

•       Improve and troubleshoot ATM screen flow.

•       Participate in implementations.

Requirements

Requirements:

•       Bachelor’s degree in MIS, Technology, Business, or equivalent work experience

•       Spanish speaking fluency is required.

•       Office 365: 2 years (Preferred)

•       Telecommunications / Networking Protocols: 1 years (Required)

•       SQL: 2 years (Required)

•       Python or other scripting language: 1 year (Preferred)

•       XML: 1 year (Required)

•       Technical background, with hands-on experience in payments solutions and systems (Required). •      Excellent command of written and oral English and Spanish

Benefits

• 401(k) Plan

• Health/Dental/Vision Insurance
• Employee Stock Purchase Plan
• Company-paid Life Insurance
• Company-paid disability insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Volunteer Days
• Paid Holidays
• Casual Office Attire
• Plus many more employee perks & incentives!

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.