Remote Reservation Specialist

Join our dynamic team as a Remote Reservation Specialist! In this role, you will be the friendly voice guiding customers through the reservation process for our plumbing services. You will work closely with clients to schedule appointments, answer inquiries, and ensure a seamless booking experience. Your role is crucial in helping clients access our top-notch plumbing services while demonstrating exceptional customer service and communication skills. If you are detail-oriented, tech-savvy, and thrive in a remote work environment, we would love to have you onboard!

Responsibilities

• Assist clients in making reservations for plumbing services over the phone and through digital platforms.
• Provide accurate information about services, pricing, and availability to customers.
• Manage and update appointment schedules to optimize service efficiency.
• Handle customer inquiries and provide timely follow-ups to confirm bookings.
• Maintain an organized record of all reservations and customer interactions in the database.
• Collaborate with the plumbing service team to ensure customer expectations are met and surpassed.
• Continuously improve the booking process through feedback and and innovative ideas.

Requirements

• Proven experience in a reservation or customer service role.
• Exceptional communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Comfortable with using computer systems and software applications.
• Strong problem-solving skills and a customer-centric approach.
• Previous experience in the plumbing or service industry is a plus.
• Flexible availability to handle customer bookings as needed.