End User Support Associate
Interapt
Louisville, kentucky
Job Details
Not Specified
Full Job Description
Are you passionate about providing excellent customer service and technical support? Look no further! Interapt, a world-class technology services company, is seeking a friendly and customer-oriented End User Support Associate to join our team.
In this role, you will be responsible for delivering top-notch support ensuring the proper return of equipment, resolving hardware and software issues, and providing a seamless experience for our clients end users. You will have the opportunity to collaborate with cross-functional teams. Interapt values its employees and offers a supportive and inclusive work environment. We believe in investing in our people and providing opportunities for growth and development. If you are a tech-savvy professional with a friendly demeanor and a passion for helping others, we want to hear from you!
- Provide technical support and troubleshooting to end users via phone, email, and in person
- Diagnose and resolve hardware and software issues
- Escalate complex issues to the appropriate teams
- Create and update support documentation
- Collaborate with cross-functional teams to ensure timely resolution of issues
Requirements
- Strong customer service and communication skills
- Experience using ServiceNow preferred
- Experience using Sharepoint preferred
- Ability to multitask and prioritize workload
- Previous experience in a help desk or IT support role is a plus
- Experience with PowerShell Scripting is a plus
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Wellness Resources