Customer Service Representative- Bi-lingual Support (Spanish)

NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.parts.com.

POSITION SUMMARY

The Bi-lingual Customer Service Representative will be successful by responding to incoming customer phone calls, emails and processing orders in a timely manner, along with providing parts research for customer calls and providing Spanish Customer support.

WHAT YOU WILL DO:

·         Provide Bi-lingual (Spanish/English) support for the call center.

·         Provide Motor Coach parts lookup and customer service support for the call center.

·         Provide support for call center and online parts store during operational hours (8am-8pm EST)  M-F (8-hour shifts).

·         Receive and respond to incoming customer calls.

·         Process customer order request accurately, timely and professionally.

·         Assist customers with determining product routing that meets their delivery needs.

·         Complete all necessary administrative responsibilities including timely update of filing, emailing and updating of spreadsheets and logs as necessary.

·         Follow all policies and procedures.

·         Responsible for Diesel Coach Parts Lookup support (Training provided).

·         Miscellaneous responsibilities as assigned by the Customer Service Manager.

WHAT YOU NEED TO BE SUCCESSFUL:

·         Fluent in Spanish/English.

·         High School Diploma/GED.

·         Minimum of 2 years customer service or call experience required.

·         Must be able to work flexible schedules between 8am-8pm Monday through Friday.

·         Automotive and Collision experience strongly preferred.

·         Data entry and accuracy essential.

·         Superior customer service and interpersonal skills.

·         Ability to work in a fast paced environment.

·         Ability to read schematics and technical diagrams are beneficial.

Benefits

WHY JOIN OUR TEAM:

• Competitive Wages.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.

OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.  News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.