Mortgage Advisor - Wichita, KS (21st & Webb)

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

We are currently seeking a Mortgage Advisor to join our Retail Team in Wichita, KS. This role is responsible for providing and managing mortgage consulting services for bank customers.

A successful candidate will have:

• Exemplary customer service experience
• Experience with obtaining sales goals and objectives
• Confident and articulate communications skills
• Initiative and strong work ethic
• Credibility to provide reliable and accurate information for recommendations
• Strong attention to detail and time management skills
• Ability to build and maintain relationships with direct reports, Emprise associates, vendors, and customers
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

• Provide retail mortgage and consulting services to customers and branch associates
• Analyze information to determine strategies for meeting customers’ mortgage needs
• Research and resolve customer issues, in addition to anticipating potential problems and take preventative action
• Provide proactive, solution-based approaches to enhancing customer relations and other financial needs
• Manage mortgage advisory process to ensure regulatory compliance
• Maintain current understanding of various documentation types, loan programs, required disclosures, as well as all overall general underwriting guidelines
• Ensures mortgage product presented is suitable for customer
• Maintains complete and accurate records throughout the mortgage process
• Maintains knowledge of the various systems and services used in the mortgage process and serve as a resource for mortgage advisory processes and procedures
• Other duties as assigned within the scope and responsibility of the job

Requirements

• High school diploma or GED required
• 5+ years’ experience with retail mortgage products is required OR level of education that, together with industry experience, enables the applicant to meet the job requirements
• Customer relationship management experience required
• Proficiency with large server-based applications and typical desktop software required
• Bachelor’s degree preferred

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.