Logistics Lead

Sunlighten’s Logistics Lead will support the Logistics Manager by leading a team of Logistics Coordinators, ensuring high-quality service through coaching and performance monitoring. You'll handle escalated customer issues and collaborate with other departments to enhance the customer experience.  Additionally, you will participate in the hiring and development of new team members.  This position plays a vital role in ensuring high quality team communication and fostering a positive work environment.

For over 20 years, Sunlighten has been the leader in infrared saunas, which have been shown through clinical trials to help people feel better and achieve their health and wellness goals. Because the health and wellness industry is on pace to generate over 4 trillion dollars globally this year, Sunlighten continues to grow rapidly, and we are expanding in new markets globally.

Duties/Responsibilities:

• Leading a team of Logistics Coordinators, providing training, and coaching to ensure high-quality service.
• Monitoring team performance and analyzing data to inform service improvements.
• Monitor and resolve customer cases pertaining to shipping concerns or damages by answering phone calls and responding to emails and chats.
• Handling complex customer inquiries, complaints and comments that have been escalated from frontline staff.
• Collaborating with other departments to resolve customer issues and improve the overall customer experience.
• Facilitating communication and fostering a positive work environment to maintain high employee morale and motivation.
• Participating in the hiring process for new customer service team members.
• Other duties as assigned.

Requirements

• Reliable transportation to our warehouse in Kansas City, KS and HQ in Overland Park, KS
• Ability to work Monday-Friday from 8-5- schedule/hours can be adjusted (2-3 days remote flexibility available)

Education & Experience:

• High School Diploma or GED
• Bachelors Degree in Business, Communications, or a related field preferred
• 2+ year of customer service or logistics experience

Skills/Abilities:

• Clear and Effective Communication Skills
• Strong Customer/Client Focus
• Meticulous Attention to Detail
• Superior Organizational and Time Management Skills
• Proficiency with Microsoft Office Suite or Related Software

Benefits

• Health, Dental, and Vision Insurance

• Life and Short-Term Disability Insurance
• 401(k) with company contributions
• Profit Sharing
• Paid Holidays and Paid Time Off
• FSA and HSA options
• Professional Development and Tuition Reimbursement
• Associate Discounts on Saunas, Spa Products and Day Spa Services

Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.