Logistics Coordinator

Sunlighten is looking for a meticulous and proactive Logistics Coordinator to join our supportive and well-established team! In this role, you'll support our Logistics Manager in ensuring our wellness products are transported efficiently and on time. You'll handle key tasks like communicating with customers and carriers, tracking shipments, and making sure delivery timelines are met. Your work will be crucial in keeping everything running smoothly, from the moment we acquire our products to their final delivery. Be a part of our journey to revolutionize wellness and make a significant impact on Sunlighten's thriving business!

This opportunity has the potential to be fully remote, after a training period is completed.

For over 20 years, Sunlighten has been the leader in infrared saunas, which have been shown through clinical trials to help people feel better and achieve their health and wellness goals. Because the health and wellness industry is on pace to generate over 4 trillion dollars globally this year, Sunlighten continues to grow rapidly, and we are expanding in new markets globally.

Duties/Responsibilities:

• Analyzes and coordinate the logistical functions of the organization; assists in the life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal of resources
• Manage daily shipments activities to ensure incoming and outgoing shipments are properly planned and coordinated
• Work closely with suppliers and carriers to ensure Sunlighten's needs are met and resolve any issues regarding shipments/deliveries
• Monitor and resolve customer cases pertaining to shipping concerns or damages by answering phone calls and responding to emails and chats
• Assist in daily order processing and ensure accurate inventory flow to properly set and meet customer expectations
• Assist the sales team, sales operations team, and customer care teams by quickly answering questions regarding delivery, inventory and estimated timelines
• Utilize data analysis tools to identify trends and make recommendations for improving efficiency, reducing costs, and optimizing operations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned

Requirements

• Ability to train out of Sunlighten Headquarters in Overland Park, KS before working remotely
• Ability to work Monday-Friday from 8-5- schedule/hours can be adjusted

Education & Experience:

• High School Diploma or GED
• Bachelors Degree in Business, Communications, or a related field preferred
• 2+ year of customer service or logistics experience

Skills/Abilities:

• Clear and Effective Communication Skills
• Strong Customer/Client Focus
• Meticulous Attention to Detail
• Superior Organizational and Time Management Skills
• Proficiency with Microsoft Office Suite or Related Software

Benefits

***Pay for this position is $17/HR***

• Remote position, upon completion of training
• Paid Holidays and Competitive Paid Time Off Policy
• Health, Dental, and Vision Insurance

• FSA & HSA Options (health care and dependent care)
• Life and Short-Term Disability Insurance
• 401(k), with Company Contribution
• Profit Sharing
• Professional Development and Tuition Reimbursement
• Associate Discounts on Saunas, Spa Products and Day Spa Services

Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.