Loan Services Specialist

At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.

We are currently seeking a Loan Services Specialist to join our team in Wichita, Kansas. This role is an integral part of Emprise Bank’s Operations department and will be responsible for loan processing and support, process administration, and communication. This position is eligible for a Hybrid Schedule.

A successful candidate will have:

• Strong attention to detail and time management skills
• Strong analytical and critical thinking skills
• Exemplary customer service experience
• Confident and articulate communication skills
• Ability to build and maintain relationships with Emprise associates, customers, vendors, and other banking institutions
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

Loan Processing & Support

• In compliance with regulations and internal procedures, enter consumer, mortgage, HELOC, and basic commercial loan information accurately on the system
• Process payments and insurance mail
• Perform quality reviews of booked loans and make corrections as needed
• Generate exception reports
• Monitor communication queues and respond to requests
• Research basic loan history as requested
• Respond to credit report disputes
• Process insurance and tax escrow disbursements

Process Administration

• Document standard operating procedures to ensure consistency in processes
• Continually review current processes for efficiency and effectiveness
• Collaborate across departments to seek process improvements
• Update procedures as needed

Communication

• Interact with Emprise associates, customers, other financial institutions, and vendors relative to areas involving loans services
• Escalate issues as needed

Other duties as assigned within the scope and responsibility of the job

Requirements

• High School Diploma or equivalent required
• Proficiency with large server based applications and typical desktop software required
• Previous bank experience preferred

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to traditional dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.