Exception Items Servicer - Wichita, KS

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

We are currently seeking a Exception Items Servicer to join our team in Wichita, Kansas. This role is an integral part of Emprise Bank’s Operations department and is responsible for exception item processing, account maintenance, process administration, and communication.

A successful candidate will have:

• Strong attention to detail and time management skills
• Strong analytical and critical thinking skills
• Exemplary customer service experience
• Confident and articulate communication skills
• Effectively build and maintain relationships with Emprise associates, customers, vendors, and other banking institutions
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

Exception Items Processing

• Perform audits of both inbound and outbound documents to ensure compliance with regulations and procedures
• Verify entries for accuracy and completeness
• Ensure exception items are identified, documented, communicated, and cleared timely
• Review daily queues and/or reports for non-posts, suspect stops, holds, suspect ACH, check fraud, bill pay, NSF items and chargebacks
• Complete research requests
• Teller Recon, research and resolve monthly account differences
• Identify potential fraud
• Review and correct exceptions
• Coordinate return items
• Send notices to customers

Account Maintenance

• Reactivate inactive accounts
• Resolve posting errors
• Review Reg CC holds
• Ensure service fees and charges are accurately applied
• Close accounts
• Complete charge off and documentation for deposit accounts, Cash Please and Fresh Starts

Process Administration

• Document standard operating procedures to ensure consistency in processes
• Review current processes for efficiency and effectiveness on an ongoing basis
• Collaborate across departments to seek process improvements
• Update procedures as needed

Communication

• Interact with Emprise associates, customers, other banks, and vendors relative to areas of concern involving transaction services
• Escalate issues as needed

Other duties as assigned within the scope and responsibility of the job

Requirements

• High School Diploma or GED
• Bank experience preferred
• Proficiency with large server based applications and typical desktop software

Monday – Friday: 8:00AM - 5:00PM

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.