Customer Experience - Card Expert

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

We are currently seeking a Card Expert to join our Customer Experience team in Wichita, KS. As a Card Expert in our Contact Center you will have the opportunity to provide administrative support, technical and professional work for our core bank function. This position is responsible for customer service, managing customer requests, electronic communication, and consultative selling.

A successful candidate will have:

• Exemplary customer service experience
• Confident and articulate communications skills
• Initiative and strong work ethic
• Problem resolution skills
• Strong attention to detail
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

• Provide technical support for customers on complex card inquiries
• Process customer card disputes and requests
• Monitor, process, and complete transactions and appropriate documentation per customers request
• Monitor electronic communication from multiple digital channels

Requirements

• High school diploma or equivalent required
• 2+ years of customer service experience required
• Successfully pass a credit check required
• 1+ years of bank experience preferred
• Previous sales experience preferred
• Bilingual in Spanish preferred
• Proficiency with large server based applications and Microsoft Office products preferred

Hours:

40 hours – any shift during that time

Monday – Friday: 7:30 AM – 8:05 PM (hours will vary)

Saturday: 8:30 AM – 2:00 PM (Rotating)

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.