Branch Manager

Royal-Durham Supply has been serving the manufactured housing industry as a distributor of quality products since 1964. Dedicating  to over 50 years of providing quality products and service to the mobile home industry.  Here at Royal-Durham Supply, we’re inspired by a single goal -– customer satisfaction. We believe in putting customers first in all we do.

Royal-Durham Supply is looking for a BranchManager who will be responsible for managing the day-to-day operations for our manufactured housing store business serviced from one of our Durham Supply facilities. In this role, you will manage a team of associates and be responsible for the successful execution of operational activities which includes inside sales, outside sales, customer service, counter sales, warehousing, inventory management, delivery, installation, facility upkeep and organization, safety, security, asset and equipment maintenance, budget, and P&L performance.

KEY AREAS OF RESPONSIBILITY:

• Leads the team to provide an excellent customer experience throughout the order fulfillment process.
• Works with the team to achieve the sales growth initiatives for the operations.
• Provides direction to the team by setting work expectations, hiring, and training of the team, resolving conflicts and problems that could hinder success and ensuring policies and procedures are followed.
• Safeguards the facility, inventory, and equipment by ensuring it is properly stored and maintained. Ensures all equipment, tools and vehicles are in good working condition and takes immediate action when an item need fixed or replaced. Ensures the facility is clean, organized, and free of any safety hazards. Immediately investigates and reports any issues.
• Communicates frequently with the General Manager of Durham Supply, Inc. with an overview of successes, issues, recommendations, capital expenditures, performance efficiencies and areas for improvement.
• Responsible for the P & L success of the operation and communicates any discrepancies or major impacts to the budget. Enforces budget requirements and achieves the objectives and goals of the operation.
• Makes strategic recommendations to improve efficiency and cost effectiveness, to grow sales and to improve the customer experience.
• Manages the inventory control of all product and materials. Oversees cycle counts and physical inventory. Ensures all discrepancies are communicated and resolved.

Requirements

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• At 5 years of prior management and leadership experience preferably in a related industry with comparable responsibilities.
• Knowledge of Mobile Homes, Manufactured Housing heating and cooling products is preferred.
• Inventory and warehouse management experience is required. 
• Be proficient using Word, Excel, and Outlook. Experience with a WMS or ERP system, Epicor preferred
• Strong communication (written & verbal), organization, interpersonal and customer service skills. 
• An analytical, detailed, and process-oriented individual with demonstrated success at solving problems, resolving conflict, and making sound decisions.
• Prior experience in business planning and developing customer relationships.
• Prior experience working with challenging product lines and a diverse customer base. 
• Knowledge of distribution and transportation activities and the impacts of federal/state laws on these activities.
• Operates from a clear set of positive values, principles, and ethics.
• Demonstrated team player who can lead and facilitate a team to produce results while maintaining positive working and customer relationships.
• Ability to be flexible, adaptive and manage through business changes with a positive attitude.

To learn more about our company please visit:

https://royal-durhamsupply.com/

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.