Accessment Center Supervisor

PSI Services LLC, a leader in the assessment industry with over 70 years of experience, is seeking a dedicated Assessment Center Supervisor to join our team. With a comprehensive solutions approach that includes test development, delivery, and results processing, PSI caters to a diverse clientele, including corporations, federal and state government agencies, professional associations, and leading academic institutions. We specialize in pre-hire employment selection, managerial assessments, licensing and certification tests, and more, ensuring the highest quality standards through our multiple business channels. The Assessment Center Supervisor will play a crucial role in overseeing the testing environment, ensuring that all procedures are adhered to and that each test-taker experiences a fair and secure testing process. If you have a passion for management and a commitment to delivering quality assessment services, we invite you to apply for this exciting opportunity to make a difference in the assessment industry.

Responsibilities

• Supervise day-to-day operations of the assessment center, ensuring compliance with PSI policies and procedures.
• Manage scheduling and coordination of testing sessions, optimizing resource allocation and staff assignments.
• Train, mentor, and evaluate assessment center staff to ensure high performance and adherence to standards.
• Monitor test administration processes to ensure security, integrity, and quality of assessments.
• Address any issues or concerns raised by test-takers promptly and professionally.
• Compile and analyze data related to testing outcomes and center operations for reporting purposes.
• Collaborate with other departments to enhance facility operations and resolve any logistical challenges.

Requirements

• Bachelor's degree in management, psychology, or a related field.
• Minimum of 3 years of supervisory experience in a testing or assessment environment.
• Strong knowledge of testing procedures, security protocols, and regulatory compliance.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in data analysis and report generation.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Commitment to delivering exceptional customer service and resolving issues effectively.