Parts Specialist and Service Writer

C & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking a Parts Specialist / Service Writer for our location in Hiawatha, IA. This role is essential in maintaining the efficiency and effectiveness of our parts and service processes while ensuring customer satisfaction.

Join our team and play a crucial role in ensuring the smooth operation of our parts and service departments. Apply now to become a part of C & B Material Handling, LLC.

Essential Duties:

Parts:

• Engage with customers to sell parts and accessories, understanding their needs and offering solutions.
• Conducts regular outbound calls to engage with new prospects and existing customers to promote departments and services.
• Makes on-site customer and prospect visits as directed by Parts Manager.
• Receive and process parts inventory, ensuring accuracy and efficiency.
• Support technicians by supplying required parts and accessories promptly, minimizing downtime.
• Provide high-quality in-store customer service, addressing inquiries and resolving issues promptly.
• Assist with inventory control, including stock checks.

Service:

• Receive incoming calls from customers regarding maintenance needs on equipment and dispatch technicians to job sites.
• Open work orders as directed by the Service Manager and ensure they are processed, closed, and invoiced in a timely manner.
• Invoice customers promptly upon completion of repair orders.
• Maintain Service Department filing and records.
• Update customer profiles with information from work orders.
• Monitor Service Technician efficiency reports.
• Address internal and external customer inquiries to the Service Department.
• Manage shortages and expedite issues by reporting to the manager.
• Oversee the rental process for the branch, including quoting, coordinating deliveries/pickups, customer billing, and tracking rental inventory.
• Prepare and manage rental agreements with customers.
• Assist in collection calls for past-due rental invoices as needed.

Requirements

• Proven experience in a parts or service role within the material handling industry, or other related industry.
• Strong customer service skills with a track record of satisfying customers.
• Familiarity with inventory management systems and parts cataloging.
• Excellent communication skills to interact effectively with customers and team members.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office products and service-related software.
• Ability to multitask and manage time effectively.
• Ability to meet the physical demands and duration of exertion required for all job functions.

Benefits

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace. 

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more
• Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us
• Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.