Oracle Customer Care & Billing

Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher.is REQUIRED for this position.  Contractors will need to work onsite. Please limit submittals to local/regional resources. 

Essential Duties and Responsibilities:

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department.
• Provides ongoing support, maintenance, and enhancements to existing and new software applications.
• Performs troubleshooting of infrastructure systems affecting application performance.
• Creates and maintains detailed application/program documentation.
• Contributes to reviewing and implementing IT application-based policies, procedures, and standards.
• Collaborates with cross divisional team members to perform root cause analysis of complex problems.
• Consults with internal team/management/vendors to discuss security issues for both short term projects and long-term department security initiatives.
• Works with vendors and business users to develop and implement software integrations.
• Analyzes users’ business requirements in the development and modification of computer systems.
• Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.
• Troubleshoots and implements for non-enterprise applications and solutions.
• Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.
• Performs related work as required.

Required Education and Experience:

• Bachelor's Degree in Information Technology,Computer Science, or related field and
• Seven (7) to ten (10) years’ experience workingwith and maintaining enterprise level computer applications OR
• An equivalent combination of education and/orexperience (i.e., one year of relevant full-time experience may substitute forone year of education).
• Excellent written, verbal, and interpersonalcommunication skills.
• Experience with Oracle-based applications, inparticular Customer Care & Billing and Oracle Analytics Publisher.
• Proficiency with Microsoft Office and Visio.
• Ability to work collaboratively with diverse populations.

Desired qualifications

• Experience with process design, logical workflow analysis and design.
• Experience with in-depth configuration, code, analysis, and output.
• Extensive experience with Oracle and Oracle-based technologies.
• Experience with Utilities in both support and processes.
• Extensive experience troubleshooting problems and root cause analysis.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Computer systems and analysis of computerprograms.
• Systems analytical practices and procedures.
• Server and network operating systems
• Project management principles

Requirements

Skills in:

• Managing multiple projects and deadlines;communicating delays.
• Peer review and mentoring.
• Assigning, prioritizing, monitoring, and reviewing work assignments.
• Communicating effectively with internal and external stakeholders using both technical and non-technical language.
• Attention to detail.

Ability to:

• Maintain a high degree of confidentiality withsensitive information; maintain the confidentiality of information andprofessional boundaries.
• Train and instruct others, including systems anduser-support personnel.
• Evaluate vendor software for compatibility withcity-wide computer systems.
• Respond to IT on-call emergencies.
• Assess problematic issues and make appropriate judgment to correct issue.
• Work cooperatively and maintain effective working relationships.