Collections Representative

Join the CBSI Team!

Credit Bureau Services of Iowa, Inc, a trusted name in consumer-friendly collections for more than 60 years, is currently seeking a Collections Representative to join our team.

Primary responsibilities include initiating conversations with delinquent customers by phone and mail to collect payments and settle accounts. If you’re good with people and have excellent communications skills, let’s talk!

This is a full-time position; salary plus commissions is commensurate with experience. Potential earnings of $40,000 + per year.

RESPONSIBILITIES

• Contacting consumers to collect payments on past-due accounts and resolve discrepancies using a supportive approach.
• Locating consumers via various databases.
• Verifying all consumers' information, including phone numbers and addresses.
• Providing excellent customer service by listening to consumers' explanations and establishing new repayment terms, if appropriate.
• Offering advice and communicating in a respectful courteous manner.
• Recording new repayment terms, when appropriate.
• Transferring accounts to collection attorney, when necessary
• Monitoring and maintaining account database.
• Complying with federal and state debt collection regulations.

Requirements

• High school graduate, an associate’s or bachelor's degree; preferred.
• 1-2 years’ experience in the medical field; preferred.
• Knowledge of billing and collections procedures helpful.
• Strong attention to detail.
• Commitment to excellent customer service.
• Strong verbal and written communication skills.
• Ability to prioritize and manage multiple responsibilities.
• Spanish speaking a plus.

Benefits

• Competitive salary plus commissions
• Flex Plan
• Simple IRA
• Paid time off
• Family friendly, energetic, flexible work environment